r/rippling

If anyone is considering Rippling for HR/payroll/IT management, do yourself a favor and dig deep before signing anything.

The sales process makes it sound like a polished, seamless all-in-one platform. The reality has been constant glitches, broken workflows, and endless support tickets. Features that were positioned as “easy” or “fully integrated” often require manual workarounds or simply don’t function reliably in real-world use.

What’s been even more frustrating is the implementation experience. There seemed to be very little structure, ownership, or quality control during setup. Critical workflows and configurations were either overlooked, rushed, or implemented incorrectly, which led to months of cleanup and changes after going live. Instead of launching with confidence, it felt like the real implementation only started after deployment. Testing and verification were non existent.

The amount of internal time required to stabilize the platform has been far beyond expectations. At some point it starts to feel like you’re adapting your business to the software instead of the software helping your business.

Maybe it works for smaller organizations with very basic requirements, but for any company with operational complexity, proceed with extreme caution.

I have spent probably hours going through support documentation and it keeps pointing me to things about how to change account managers internally on my own org, but I just want a different account manager *at rippling.* Very simple questions take days and days and days to get a response - so much so that I've had to go back to my implementation manager to get things taken care of. The only time I hear from him is automated messages trying to upgrade me on stuff. Which I would actually probably *do* if I had a handle on even the beginning implementation. For example I upgraded to compliance services and was still getting directed to do certain duties that I was struggling with and when I finally found the support article on it it mentioned that that was part of what I'd already bought and my account manager did not seem to know that?

We've only been on it for about a month and a half and the account manager is the only part that does not work for me. I suppose he's nice enough but I'm just not getting the support I need. If account manager at Rippling literally just means the person to sell you upgrades then I suppose so be it but I did think it was somebody to help you literally with your account, which of course at times could very well mean and upgrade, but how can you recommend upgrades if you don't actually know anything about your customer?