Hi, new to Relay & have a back to back shift booked for tomorrow.
Can someone walk me through how I can take all of the packages at the same time, to avoid travelling back to the pitstop.
Do I need to press start shift on both, does the shop need to scan for the second shift.
Also they're in the same area, is there a way to combine the delivery's so it would be like 1 big shift.
Hope I make sense.
Not seen a single route for ages, any one know why/getting any?
Why are people so desperate to accept shit rates like these ? If you see this gonna take 3 hours to collect parcels and than deliver , but some are so dumb that even accepting these ones.
This is an example from yesterday - 44.95 for 53 drops but as it was left for longer they chucked extra boosts on paying £75. If we just stop taking these low paying routes - they’ll increase and we can all make more money… today I’ve seen several routes be taken from other drivers that are £30 for 50 odd drops…
Is it possible to re order stops in the app for example needing to get to a business before it closes?
Had two shifts yesterday evening, both 'one hour' .
Second shift was mainly flats and had access issues which meant it took too long to deliver to customers.
At 9:30 I decided I had enough and didn't deliver the last 4 or 5 parcels. Both routes were super close to my house I couldn't take it anymore so returned them back to the Pitstop.
No doubt I'll get warning or something like that.
How does Relay work? I ordered an item on Vinted for delivery to a pick-up location with Relay as it's the cheapest option and the seller dropped it off on the 8th, it was collected on the 9th and I've had no update since "Courier Collected Your Parcel 09/05/2026, 18:53", wondering if I should be concerned at all given it's now the 12th?
I live in a town where there are only three Relay shops, does that have anything to do with it?
As I sit here there are two 3.5 hr routes at surge prices (£78 ). Pick up from 20.42 making the end time past midnight.... Surely this is ridiculous and not doable. Any thoughts?
I just got accepted and finished the onboarding.
I live 30 seconds drive from the pitstop I want to use and thought it would be more sensible to put my car on my drive so I can sort parcels. Will this flag anything by moving away or do you have to be outside the pit stop to do this?
Relay is a terrible place to work. How can a company just email you saying they’re releasing you with no real reason after promising unlimited work and telling people they could book shifts whenever they wanted?
While I was there, they were hiring 10 people a day making promises about loads of work and opportunities for promotion. The company feels dodgy and unethical. I turned down other jobs because Relay made it sound like there was stability and long term opportunities, only to be let go out of nowhere for no reason.
So i get this email because most likely i left packages behind wheelie bins.
This is so dumb, the app already slows you down and on top of that they want you to call the costumer if there is no sheltered porch otherwise they wont accept any other safe place. Or a neighbour (which no one will waste time to go to)
When is delay compensation added? I had a route that was late by 4 hours yesterday, i checked today and it was not added to my account?
Really struggling to understand what is going on with this app I uploaded my driving licence and its asking for a share code which from my understanding as a british citizen is impossible to get yet its giving me no other options what the hell do I do
Hi. Could any of you great people tell me how to mark a parcel as undeliverable in the app and how to return it to the pitstop please. Cheers