r/ratnagiri

I’m sharing my recent experience with Dhanshe’s Farm (claimed to based in Bankot, Ratnagiri) to help other buyers make an informed decision this mango season.

Timeline of events:

• April 11: Placed a prepaid order for Alphonso mangoes (Value: ₹2,199).
• April 16: Promised delivery date.
• Current Date (April 20): Order not delivered & neither is seller willing to refund.
• Tracking Status: The provided Amazon tracking ID (368557336448) has shown no movement or updates since April 13.

The Main Issues:

1. Non-Delivery of Perishables: As mangoes are highly perishable, a delay of this magnitude is unacceptable. The fruit is likely spoiled if it’s even been shipped.
2. Refund Refusal: Despite failing to meet the delivery timeline, the company has flatly refused to process a refund. Under the Consumer Protection Act 2019, a "no refund" policy is not enforceable when the seller fails to deliver.
3. Pattern of Complaints: After digging into independent platforms like Justdial and various app stores, I’ve found a consistent pattern of other users reporting similar "non-delivery" and "rotten fruit" experiences.
4. Location Note: While they market themselves under the "Ratnagiri" location, they are located in Bankot, which is nearly 200km away from the main Ratnagiri mango belt.