Acme tools is a joke don't waste your time
Extremely disappointed with Acme Tools’ customer service, communication, and delivery timelines.
I ordered a battery in April with an estimated delivery window of May 1–8. That date came and went with absolutely no communication. I only found out there was a delay after reaching out myself once the delivery window had already passed, and was then told it likely won’t arrive until late July.
Waiting nearly 3 months for a battery is outrageous. Delays happen, but failing to proactively communicate with customers or offer any real resolution is unacceptable customer service. Don’t even bother sending emails either — in my experience, they won’t reply unless you continue chasing them down yourself. At this point, I’d honestly suggest going with another company, even if it costs slightly more. At least you’ll actually receive your product in a reasonable timeframe. After this experience, I’d also suggest people trust what others are saying in the reviews. Unfortunately, the complaints about communication and fulfillment seem to be accurate. This feels like a company operating with a terrible business model that leaves customers paying the price.
I’m also becoming very skeptical of this so-called “back order.” Maybe I’m wrong, but my gut is telling me these aren’t even new products they’re waiting on. The lack of transparency throughout this entire process makes it hard to trust what’s actually going on.
Overall, a very frustrating experience and not a company I can confidently recommend.