r/orbi

Hi everyone - I am hoping someone can help and point me in the right direction.

I have an older Orbi system:

Router: RBR50

Satellites: RBS50

Current firmware: V2.7.5.6

I’d like to install Voxel firmware, but I understand it is recommended to first downgrade / move to an older stock firmware version such as V2.5.1.8 or V2.5.2.4 before flashing Voxel.

The issue is that when I try to manually downgrade through the Orbi web interface, I get this error:

“This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.”

I’m using the correct stock firmware files for the RBR50 / RBS50, but the router / satellites seem to be blocking the downgrade from V2.7.5.6.

A few questions

Is there a known safe way to downgrade an RBR50 / RBS50 from V2.7.5.6 to V2.5.x?

Do I need to use TFTP recovery mode to flash the older stock firmware?

If so, should I downgrade the satellites first, then the router?

Is V2.5.1.8 or V2.5.2.4 still the recommended base before installing Voxel?

Are there any special steps for avoiding a brick when downgrading from V2.7.5.6?

I’m comfortable following instructions, but I’m not advanced with networking, so a step-by-step explanation would be hugely appreciated.

Thanks in advance for any guidance - just have no idea what to do!

The Orbi 370 has never worked since new. Just Satellites dropping, devices disconnecting. I went from an older TP-Link system which worked and never had these issues.

Shocked at how flakey these are - wired or wireless the satellites just constantly drop off and have to re-set / repair.

Every part of the UI is flakey - it shows devices connecting to the 6 GHZ band - it doesn't have a 6 GHZ band. It shows "1 Satellite Connected" in the overview the two connected in the Attached Devices. The iOS app shows different information vs. directly connected on the router.

At the end of the day the Mesh network just does not work. If I run it with 1 AP it works and devices do not disconnect. Once I introduce the satellites it flakes out connections drop, satellites go on and offline (wired or wireless doesn't matter).