Hey everyone,
I’m writing this because I feel completely defeated and cheated by Steam Support. I am an international student studying abroad, living far from my family, and struggling to make ends meet with the current exchange rates. Every dollar I spend is carefully calculated for food and essentials.
A few weeks ago, I saved up to buy a game, hoping for a small escape from my heavy studies. The game literally DOES NOT WORK. It crashes on launch. I spent over 2 hours just trying to fix it—troubleshooting, updating drivers, searching for fixes. I never actually "played" the game for a single minute.
Because I spent those 2 hours trying to make the product work, and because my studies kept me busy for a few weeks, Steam Support is flat-out refusing my refund.
I’ve explained my situation:
- I am a struggling student—this money isn't "pocket change" for me.
- I live in a region where $10 is a significant amount of money.
- The game is technically defective.
Their response? Robotic, copy-pasted templates. No human empathy. No understanding that a student’s time is split between libraries and exams, not just staring at a refund window.
It feels like my money was just "thrown on the ground." Is this how Valve treats its community? By hiding behind "2-hour/14-day" rules to steal money from students who receive broken products?
I’m not asking for cash back to my bank—just a credit to my Steam Wallet so I can buy a game that actually runs. But they’ve closed the door in my face.
I**’**ve attached the screenshots of their robotic denials. I’m tired of being treated like a number. Please, let them know that this isn't okay.