r/ebaysucks

A buyer purchased an item on December 1st, 2025. We shipped the next day using an eBay purchased label. December 6th the item was delivered. Four months later, on April 5th, the buyer filed a chargeback through their bank. We responded the same day with full documentation of tracking and the item. As expected, the bank sided with their own customer.

eBay then charged us the full item price of the item plus a ridiculous $20 “Dispute Fee”. We called customer service and the representative reviewed the case. They acknowledged it was the wrong outcome and told us we’d be reimbursed. A week passed and nothing. We called again and were told it was “being processed.” Another week passed. On our third call we were told our seller protection was voided because the buyer filed a chargeback like we had any control over that. This makes no sense and it’s exactly what the seller protection is supposed to be for.

Every representative we spoke with agreed the outcome was wrong but not one could actually fix it.

The result? The buyer kept both the item and the money. eBay’s only suggestion was to personally contact the buyer, 4.5 months after the sale, to ask for the money or the item back. What a joke!

If you’re considering selling on eBay think carefully. Their seller protection is unreliable. Their customer service is inconsistent and when things go wrong you’re on your own even with all the fees you pay.

I have had my payouts in holdings for a while now (3350$) is not a fortune but it’s a significant amount. They restricted my account because I apparently didn’t provide tracking to orders when the tracking clearly shows on the order and on my issue center it’s says no further restriction will be applied because of this. I have called them twice and gotten a different response on why first it’s because my balance was negative which makes no sense because my negative balance will be paid off once I get payed and now they are saying all my orders have to be delivered for the restriction to come off which is ridiculous. I SELL LUXURY WATCHES IN EBAY you know how much they make on fees from me. This is insane has someone else had this happen to them ?

I purchased an item from a seller. I noticed the seller did not accept returns or didn't have any prior reviews. But the only reason I went ahead with the purchase was because the product was covered by E-bay's Money-back Guarantee. As soon as I made the purchase, I messaged the seller through Ebay to ship the item as soon as possible because I required it urgently - no reply.

The next day, I got an update from Ebay saying that the seller has deleted his account and the listing. Now I can't contact him. Furthermore, I can see through tracking that the item has not yet been shipped from the seller. I also browsed through Ebay to find another similar listing posted today that has the same product (description slightly changed but exact same product), and the same exact two pictures that were used in the listing that I purchased. Posted from the same exact country too (Spain). In the previous listing the seller only had a stock of 5 units, and now he has 10 or more. The seller again is a new user (created a week ago) without any prior reviews.

I reported the new listing to Ebay because it is highly suspicious. But as it stands, from my view, I have made the payment, the item has not been shipped, the seller completely vanished, and considering all what has happened, I want my money back (FYI I still have the "Cancel this order" option because the item hasn't shipped).

I need help, so basically, a few YEARS ago, I put a Pokémon card up for sale on eBay, because I thought it was valuable. After putting it on sale, I received word from one of my friends that it was fake, but it had just been sold, so I cancelled the order and notified the buyer immediately to solve this issue. The order was cancelled, and all was good, until I received word from eBay that I owe them about 80 euros, even though it hadn't been processed. It wasn't from processing fees or anything; it was the price of the card, and it gave a refund to the buyer. I, however, keep getting e-mails that my debt will be sent to a debt collector when all I did was cancel the order. I've contacted customer support multiple times, and they literally said, "I should just pay," but it's not like I have that money, and even less for something that I was not supposed to be charged for. What do I do? I can't even get in contact with human beings in support; it's all AI. I have contacted them a bunch of times, never any help, and at some point, I just started to ignore these emails, but they won't stop. I can't pay this fee, and honestly, I think it's wrong that they won't just give me actual HUMAN support to help this issue. What do I do? Sorry if my english is bad its not my first language.

I use to sell on eBay a lot but stopped a couple years ago. Over a 25 year period I had about 3k transactions… and maybe four scam attempts. In the last dozen transactions since November 2025 I’ve experienced five fraud attempts.

Three of them have been via the fake tracking numbers.

This scam is horrible… they send you a tracking number for an unrelated package with no value to prove delivery.

I recently bought a riding lawnmower through an ad on Facebook where you can save 35-40% with direct shipping to your home instead of buying from the big box stores. While I have purchased items like this at a lower amount and it was legit, I was semi-skeptical it might just be a scam. So I used a a credit card just in case and just do a charge back. On the site it said 10-12 business days for shipping which I thought was reasonable for an item that’s 400-500 lbs. Two business days after I purchased it I was sent a tracking number. Less than an hour later I was sent an email from the “company” Yarbopro that the tracking number was incorrect and that a staffer had added it to my purchase because someone else with my same name confused him… and that the tracking number would be replaced with the correct one in a day or two. I knew immediately it was a scam then. Only one other person has my name in the world and they are on the other side of the planet. I then looked up the tracking which already showed delivered in my home town of Dover, DE.

After 12 days I was allowed to open a claim in PayPal which is where the payment from my credit card went to pay the company for the lawnmower.

After two weeks PayPal just found in favor of the seller because they “proved delivery”… even though I forwarded the email from the company claiming that wasn’t my tracking number. I pointed out everything to them… but they somehow didn’t see it. I had to appeal the case and I called UPS and found out the size of the package was just half a pound. I also got UPS to send an email that the package was not addressed to me and wasn’t sent to my address.

I will be gobsmacked if I do not win this appeal. In fact I will sue PayPal for gross incompetence.

(This buy wasn’t on eBay but I had two similar purchases that were and this is the logical place to put this.)