r/Vultr

I have three instances in Vultr's Tokyo datacenter that have been down since yesterday at 18:16. It is now 10:58 the next day, so we are already at 16 hours and 42 minutes of downtime, and there is still no ETA.

The latest response I got from support was:

This issue was due to a failure at the datacenter infrastructure level and we are still actively working with onsite engineers to restore your services. We do not anticipate any data loss to occur due to this failure.

I appreciate that they are saying data loss is not expected, but 16+ hours of downtime with no ETA is pretty hard to accept for a cloud provider. Three separate instances in the same Tokyo location are still unavailable, and the only update is basically "we are working on it."

This is not a small hiccup anymore. Is anyone else affected by this Tokyo datacenter issue?

I use Vultr to host apps that I build using AI. Theres no traffic to the apps. I mostly just build them for fun. So I have 1 shared CPU from Vultr.
I use claude CLI to build my apps and occasionally that causes my CPU usage to exceed 25% which causes them to throttle my speed. I originally contact tech support who only repeatedly sent me to their TOS which wasnt helpful.

My question is if I get 2 CPUs would that fix the issue?
You would think that they would throttle then suggest the fix instead of just throttling.