r/ShittySysadmin

i've been working at an msp for about 4 years now. started on helpdesk now im doing l2/l3 stuff and some project work. pay is decent but im completely fried.

heres what my week looks like. im the only person who knows how like 5 different client systems work. on call every other week. jumping between tickets and meetings and emergencies all day long. by friday i cant even remember what i did on monday. everything just blends together.

i used to have a homelab. used to study for certs on weekends. now i just stare at the wall and try not to think about work.

im thinking about going internal. same pay maybe a bit less but slower pace. no timesheets. no slas. no context switching every 20 minutes.

but here's what scares me. some people say internal it is just as bad but different. boring work. stuck with ancient systems you cant change. meetings about meetings. office politics. no room to learn anything new.

so for those who made the jump - was it better for your mental health? what do you miss about msp life? what do you wish someone told you before you left?

if you stayed in msps - how did you fix the burnout without quitting?

but yeah. im tired. need to make a decision soon. tell me your real stories. the good the bad and the ugly.