Avoid RIU Palace Punta Cana
Do not stay at RIU Palace Punta Cana.
I’m posting this because I would have wanted to read something like this before booking.
During our stay, cash was stolen from the safe inside our room while housekeeping had access to it. Not lost. Not misplaced. Stolen. From a locked safe in a guest room.
We reported it immediately, and that’s where the real problem started.
The hotel did absolutely nothing meaningful about it.
No serious investigation. No accountability. No urgency. Just generic, copy-paste responses, vague excuses, and management doing everything they could to avoid responsibility. It was obvious from the beginning they were more interested in protecting themselves than finding out what happened.
That is the most alarming part.
Money was taken from a locked safe in a guest room, and RIU’s response was basically a shrug.
Let that sink in.
A hotel safe is one of the most basic things guests rely on for security. If cash can disappear from there while staff are in your room, and management responds like it’s an inconvenience instead of a serious security issue, that tells you everything you need to know about this place.
And the worst part? The responses after the fact were cold, dismissive, and insultingly robotic. No ownership, no concern, no attempt to make it right. Just canned corporate nonsense clearly written to shut the complaint down and move on.
This wasn’t just a theft issue. It was a complete failure in guest safety, accountability, and basic customer service.
There are too many resorts in Punta Cana to waste your money on one that can’t protect your belongings and clearly does not care when something goes wrong.
Book somewhere else.
