Before the remodel of the Metro entry area at Union Station, there used to be a video display board of departing MARC/Amtrak trains. People relied upon the monitor when they were running late from Metro to discern which track their train was departing.
After the remodel, they never replaced the monitor. You can see where the elevated electrical outlet is placed. It's all configured, they just won't install the damn screen.
Seconds are crucial to prevent missing your train, the board was vitally important.
I walked to the MARC customer service area to complain and they said that it was Amtrak who removed the monitor as they own Union Station.
So I walked to the AMTRAK customer service who said it was not replaced because people had been stealing the old monitors. I never saw the monitors missing before the remodel . Even still, that is the cost of doing business. Amtrak has a responsibility to its customers and should replace the missing monitor. The rep did say if enough people complained, it may get replaced.
So if enough people complain to AMTRAK, they will feel some obligation to replace the monitor.
If you are ever at Union Station please complain to the AMTRAK customer service desk by Starbucks.