r/HiveHeating

I know there are mixed feelings about Hive on here, but I'm at the end of my tether so wanted to share and ask for some advice.

Background

I've had Hive running without issues since October last year. Recently I installed a Home Assistant Green and some Sonoff Zigbee TRVs alongside my existing Hive setup, but other than that, nothing has changed.

The problem

Last week the system started dropping connection intermittently. My receiver, hub, and thermostat are all close together, no more spread out than a typical home, if anything less so, and I don't buy the poor signal explanation.

When it dropped, everything works locally (heating fires, hot water fires, receiver and hub both show green lights) but the app loses control entirely. I've set up a Home Assistant automation to notify me when it goes offline so I can at least control the hot water manually from the receiver in the meantime.

What support said

Phone support told me to reset and blamed signal. Live chat this evening was less decisive, just advising me to wait 24 to 48 hours to see if it's a server-side issue.

My three questions

1. Has anyone else experienced similar connection drops?
2. Could the Sonoff Zigbee TRVs be interfering somehow? I'd have thought not, but worth asking.
3. Has anyone switched to Tado? It seems like a more stable option from what I've read.

I'm having some issues with my System only firing for short periods of time. If I have the batteries in the thermostat, I can see that it's sending the shut off signal well before temperature is reached. I read about this TPI thing, and my house does reach temperature, so I guess that's working. Feels odd that it fires for such short periods of time with such little downtime all of a sudden, just starting this behaviour yesterday. It used to fire for 20-25 minutes, downtime of 45 mins or so, repeat. Now its fire for 2-3 minutes, downtime of 5-10, repeat.

So I decided to take the batteries out of the thermostat and unplug the wifi hub.

Now when I hit the manual fire button, the boiler kicks in, but doesn't fire for very long before the bottom light on the receiver goes off and the boiler cycles down: EDIT: It took a while for the received to realise the thermostat was disconnected, it has now been firing after pressing the button for over 20 minutes with no cut out.

There are no error codes or power interruptions to the boiler in this time.

Any ideas?

I've just had Hive installed and all is good.

I want to do something specific in Home Assistant, though. I want to track how long the heating has been on in any given day.

This is because we have dual fuel towel rails. If there's been no gas heating, I want the rail to click on electric to dry the towels. But a straight "has it been on" isn't enough - half an hour on a chilly spring morning just to take the cold edge off won't dry a towel!

This should be possible using a History Stats sensor. But I can't seem to get it working.

I've added the Thermostat entity, and it has the states Auto, Heat, Off, Unavailable and Unknown. I would have thought Heat is what I want, but it appears not to count anything.

Does anyone know what I'm missing?

So i have a gas boiler and a hive thermostat, hub and receiver that controls that boiler to come on and off etc.. with the app and schedules all fine and dandy. Now I had a problem with my central heating flow as the boiler is installed on the back kitchen wall at the end of a long extension and getting it to flow properly for the entire house over 3 floors was not working so installing an extra pump more central to feed all 3 floor properly would remedy this problem. I read somewhere that hive have these smart plugs and there were also actions in the app to make it do what you want based on other things in the system. So I installed the pump and great its fixed the flow problem. So let me now set this up with a hive plug to go on and off when the heating goes on and off. I really don't want to have to wire this pump all the way back to the kitchen. Not in this day and age with all this smart tech about. But for the life of me i cant seem to fined how to do this? There is no personalise option that I've seen in pics of other people setting up actions and all I can see is some set templates that bear no relation to what i want to do?!? If you have Hive+ do you get access to basically do what you want or is it exactly the same, and they have removed the personalise (actual smart) feature?
At the end of the day i could buy some other Zigbee smart plug and switch that I can connect to the receiver's boiler switch live output but why do all that when I should be able to do this in the system I already have?!

Got Hive installed about 3 months ago. Nothing but trouble. Hub always green, but TRVs and thermostat constantly go offline and don't respond to the app even when they all show online and working perfectly. Heats seemingly when it feels like it.

Had Hive support involved 2 or 3 times. Tried full reser with them, tried moving hub due to possible signal issues (nothing else in house has ever had this problem, but whatever)

Experience is always the same. Open the app, boost a room, nothing happens, go back to app and it looks like it was boosted to 15 regardless of what temp is set. Doesn't seem to care if target is below boost temp etc. Sometimes works on manual, biut generally not.

All in all this is a massive let down. I'm getting the whole lot ripped out and will be coming after Hive to cover all my costs. It is terrible and I will never recommend this tripe to anyone, even if one of their engineers comes and fixes it. What a horrible OOBE, shitty app, shitty hardware, just all around awful experience.