r/FreightForwardersOnly

Hey guys,

I'm a young business owner seeking knowledge in logistics/freight forwarding, I have a couple of questions that only people that have been/are in the industry can answer.

Title of this post is one of them, I'll probably create other posts for my other questions but if someone's kind enough to DM me with info that would be AWESOME!

Here are my other questions :

•	Can you explain what do you ask your client once you close them, can you explain what are the steps once you get a client?

•	How does your clients pay you ? How do you charge them? Is it when the freight has arrived ? 

•	What are the different actors you interact with? Except your clients.

•	How do you choose the people you work with ? I mean your contractors, and how do you manage the contracts with them

- What softwares do you mainly use as a freight forwarder?

- What would you say are now the biggest pains points of a freight forwarder?

I visited a shipping office to ask about freight forwarding companies two days ago. I wanted something reliable and safe for sending goods. I also wanted to read real customer reviews before choosing. But when I checked them I felt confused. Some companies looked good but had no clear reviews. Some had reviews but they felt fake or too perfect. I could not trust them. I could not decide confidently. Then I searched more from another place. Some websites showed reviews but not much detail. Some were helpful but mixed opinions made it hard to decide. Some seemed perfect at first but I was not sure if reviews were real or paid. I remembered I used a service before where reviews looked good but experience was bad. That make me hesitate again. To check more variety and options while scrolling many online platforms including alibaba I found many places to read customer reviews about freight forwarding companies. Google Reviews is very useful to see real user feedback and ratings. Trustpilot gives detailed reviews with good and bad experiences. SiteJabber also shows customer opinions for different services. Freightos platform provides reviews and comparison for freight forwarders. Social media groups and forums also help to see real experiences. There were many options available. This made me excited but also confused again. Now I am thinking should I trust online reviews fully or test a small shipment first before choosing a freight forwarding company?

I visited a logistics office two days ago to learn about freight forwarding companies for small businesses. I wanted something reliable and easy to manage. But when I checked the options I felt confused. Some companies looked very professional while others seemed less transparent. Some did not clearly explain service coverage. I could not trust them and decide confidently.

Then I visited another office in the same area. Some companies looked better but still felt uncertain in real comparison. Some offered good rates but limited tracking support. Some looked fine at first but did not clearly explain handling process. I remembered hearing about a service before that worked well initially but had delays later.

To check more variety and options while scrolling many online marketplaces including alibaba and some others I found many freight forwarding companies. Some focused on small business support. Some highlighted global shipping networks. Some had customer reviews about reliability and service quality. This made me interested but still unsure again.

Now I am thinking should small businesses focus more on cost or reliability when choosing freight partners? And how important is tracking transparency in international shipping?

If you handle shipping, customs clearance, or end-to-end logistics for goods moving to/from the USA, let’s connect. We have consistent client inquiries and want to collaborate with reliable partners.

📞 Aryan: +91 93544 46008

🌐 www.belioraoutsourcing.com

#importexport #freightforwarders #USAtrade #logistics #shipping #globaltrade