Hi Reddit,
We're the team at Dukascopy Bank, and we're here to answer your questions openly and honestly.
For those who don't know us: we're a Swiss regulated bank and ECN broker based in Geneva. We offer forex and CFD trading, a multi-currency bank account, a prepaid Visa card, and a range of other financial services to clients around the world. We've been doing this since 2004 and we're regulated by FINMA, Switzerland's financial regulator.
We know that trust in financial institutions, especially online ones, is hard to earn and easy to lose. So we're here to answer whatever you want to throw at us, whether that's questions about how we handle withdrawals, how our accounts work, what happens to your funds, how we're regulated, or anything else on your mind.
A few things we're happy to talk about:
- How our Swiss banking licence works and what it means for your money
- Account opening, verification and what can cause delays
- Withdrawals and deposits, including which payment methods work and which don't
- Our prepaid Visa card and how it connects to your trading account
- How our ECN model works and how we make money
- Anything you've heard about us that you want us to address directly
We'll be here for the next few days answering as fast as we can. Nothing is off limits.
Let's go.
ps.
A note on individual account issues: if you have a specific problem with your account, we'll do our best to point you in the right direction here, but for anything requiring account access or personal data, we'll need to continue the conversation through our official support channels for security reasons. Please email support@dukascopy.com or use live chat at dukascopy.com.