r/CIO

Looking for if anybody here did something similar to my first challenge on this new role. i adopted an on call support team dealing with 30+ apps support, SRE and remediation. Nearly half of the apps are really SaaS bundles with customization etc. Because of inefficiencies this team grown to 40 people but on individual level only 12 really hit KPI. The mandate is to reduce the team by 40-60% in one year using AI and process optimizations, while keeping the lights on.

I appreciate sound ideas or relatable stories on my case

Happy to admit that I took a job as Chief AI Officer at a large enterprise nine months ago and six months in, I'm still in active negotiation about what I actually own vs. what I advise on. IT thinks I'm a glorified consultant. Engineering thinks I'm a compliance function. Business units think I report to them contextually. The ambiguity is slowing everything down. For those who've navigated this role, what's the core of the job and how did you establish authority?

Excellent community announcement - head nod to the mods.

I think this community will be interesting because the CIO role is so interesting. The CIO has to engage with security leadership as well as business leadership to make the business run ...and those two groups tend to have friction.