
Final Update: My power bank is a safety hazard, but Baseus wants me to pay $50 for a replacement.
Following up on my previous post: https://www.reddit.com/r/BaseusGlobal/comments/1sza1eb/baseus_adaman_65w_power_bank_hardware_failure/
Baseus support (Hamy) officially acknowledged my unit has a "possible hardware/battery-related fault" and told me to "stop using it immediately for safety".
However, because I don't have the original invoice, their only solution is a $10 coupon, effectively asking me to spend $50 extra to buy a different model because the one I have is out of stock.
It’s very disappointing that a confirmed safety risk is handled as a sales opportunity instead of a responsibility. I expected more from Baseus regarding user safety.