Long post, but I have receipts for everything—please bear with me.

Last month, my wife and I purchased two Apollo scooters at the same time: an Apollo Phantom 2.0 (2025) for me, and an Apollo City Pro for her. Combined, we spent about $4,900. I’m on disability, and this was the largest purchase we’ve ever made for ourselves.

We bought them because I have physical limitations and wanted something we could enjoy together outdoors. Scooters felt like the perfect solution.

The second ride

On April 17, 2026, we rode from North Bay toward Callander using paved bike paths and roads. Conditions were ideal—sunny, dry, and mostly flat terrain. We were riding casually at 10–17 km/h (basically running speed).

While going uphill, my wife applied the brakes and the scooter tipped over. That’s it. Low speed, paved path, second ride.

Here’s the damage from that single fall on a ~$2,000 scooter:

Left brake lever bent → triggered E1 error (scooter completely non-functional)

Left turn signal housing shattered and missing

Handlebar clamp cracked and chipped

Steering limiter damaged → handlebars stiffen, then snap past the stop and rotate far beyond normal range

Steering worsened just from gently moving it at home → now won’t turn past center to the right

My wife was stranded 21 km from home and had to arrange a ride. I rode my Phantom back alone in the dark to get home to her. She was crying—she couldn’t understand how something this expensive could fail this badly at such a low speed.

And to be clear: this wasn’t reckless riding. If someone running dropped a premium scooter designed for real-world use, it should not catastrophically fail like this. That’s not a rider issue—that’s a durability issue.

I have:

App data showing it was her second ride (first ride: 2.8 km total)

GPS data confirming location and distance

Photos of all damage

Weather proof showing perfect conditions

Apollo’s response

To their credit, Apollo responded quickly and communicated well.

However:

They confirmed the steering limiter is damaged and requires a full teardown (deck removal, cable routing, controller access)

They confirmed the E1 error may involve communication cables, meaning DIY repair is uncertain

They offered one goodwill gesture: free one-way shipping to their repair hub

Here’s the estimate they gave:

Parts: ~$222

Labour (3 hours @ $100/hr): ~$300

Return shipping: $150

Packaging costs (I no longer have the original boxes due to limited apartment space): additional out-of-pocket expense

Total: ~$672+ minimum

And that’s best case. They warned costs could increase if additional internal damage is found.

I showed proof of my income ($819/month). They said they sympathize but cannot cover accident damage under warranty.

I understand that crashes aren’t covered. That’s not my issue.

My issue is that a $2,000 scooter sustained this level of structural failure on its second ride, at low speed, under ideal conditions—and that repairing it costs nearly an entire month’s income, with no clear upper limit.

What I wish I had known

I did extensive research before buying—reviews, videos, everything. I chose Apollo largely because of their Canadian support reputation.

What I didn’t come across until now:

Crash damage is entirely on you

Repair costs can be significant

Similar experiences from other users

I had also considered Segway, but chose Apollo for support reasons. I regret that decision.

Where things stand

The scooter is sitting in my apartment. My wife hasn’t ridden since. I don’t have the $672+ to repair it right now—I don’t even have the $20–30 for proper packaging.

We bought these to enjoy the summer together. Right now, I don’t know if that’s going to happen.

I’m not here to be dramatic. I’m here because people deserve to understand what they’re buying into before spending $2,000–$5,000.

The scooters themselves are great—I love my Phantom 2.0. But if something goes wrong—even early, even at low speed—you may be fully on your own financially.

If anyone from Apollo wants to respond publicly, I welcome it.

Ticket #237450818

After having an accident yesterday with a driver not paying attention and some tape to cover the important holes this beauty of a scooter continues to get me to and from work every day! Apollo even offered to send me a free fender replacement! Day In day out I cannot yell at the sky enough about how much I love this scooter and Apollo as a company!! Answered the email within the hour. I can’t think of many scooters who would survive being laid down at 5kmph and be able to take me home let alone to work and back the next day!. So thankful so happy so encouraged with the company I’m supporting

Well folks, it finally happened the first time I had to put a scooter down in almost 6 years of riding, some idiot not paying attention was going to hit me and I chose bush at 50kmph vs car. Front fender is blown off the scooter I got some road rash but this is your daily reminder to WEAR YOUR HELMETS GUYS. Anyways thank you Apollo for making a scooter that survived that with minor damage. Thank you my favorite pants for taking the brunt of it hallelujah holy shit where’s the Tylenol 🙁

Sometimes I do a 50km one-way ride and come back by public transit. Getting close to the 20,000km mark on my City Pro.

Don’t get started on any Ai garbage. I was just messing with a few of my personal pictures…..

Hello all - I wanted everyone's thoughts on what you would do in terms of maintenance looking to go back to riding a scooter after almost 3 years.

Let me share a bit about the back story;

I bought my first scooter, an OKAI ba, back in 2022. I loved it, it served me really well - especially considering how much of a light rider I had always been. I used it for about 6 months until it got stolen.

I was so hooked on riding a scooter everywhere around my neighbourhood that I ended up buying an Apollo Air 2022 in early Jan 2023. I rode it for around 500k in 6 months.

It was really fun enjoying the first couple of months of summer in '23 untiI suffered an accident falling off the scooter, hitting the floor pretty bad and ending with a almost severe torn ACL ligament on my right knee.

I decided not to go with surgery and see how it would recover, do physio, exercise and gym and all.

Late 2023 after trying a small (seated, of course) 16" tire ebike that felt safe and comfortable enough to ride after still undergoing recovery, just trying to ease my commute around my home and to the gym, groceries and so on.

After really hating this crappy CAD$900 bike I bought on Amazon, I decided to try a GoTrax Flex, those 12" tire seated scooters. Turns out I absolutely love those guys. They feel SUPER safe and comfortable to ride, especially for my use case - someone who works from home and pretty much stays within their neighbourhood, night riding too far from home, always very carefully and safely. Even more so after considering how motherfrigging slow the recovery from my ACL tear turned out to be.

Since I had the accident my Apollo Air '22 remained left on my balcony under the harsh highs and lows of the Toronto climate. It stayed under sun, rain, snow. All you can imagine.

I recently got it back on it's feet and started looking into what I would need to do to it in order to ride it safely and even if I would feel safe myself riding it again.

I developed a very negative sentiment towards standing e-scooters, especially ones that go above 35 km/h, because I find that they can be VERY dangerous and tricky to ride, especially depending on how much gear you have on you - or not.

I've been really drown back to riding my Apollo after so many years and finally feeling like my leg is in a good place that I'd feel confident and comfortable enough to ride, not afraid of fucking up my knee again and going back to how it was after the accident.

The recovery is miserable and super slow. It sucked - I sometimes consider if I should risk it.
I literally just want to use the scooter within a 2km-ish radious from my house, which is all around High Park North - Keele - Junction Dundas West - Runnymede - Jane around Bloor. That's my area, which is for the most part super chill to ride if you take it easy.

- Having said all of that, I wanted everyone's thoughts on what kind of service you would get for the scooter before getting it out back in the streets. Here's how it is and feels to ride:

I rode it for the first time yesterday, really slowly around my building, just to give it a try.

- The latching mechanism is not tight enough, not closing properly and is super rusty and in poor condition; it deserves a replacement.

I am sharing photos of how the scooter looks right now and what additional parts I have. I have a spare latching thing, but it's missing some key parts - I don't remember if I ever had them or where I put them, haha, but I am going to look it up.

The suspension fork is rusty and may need replacement. When I rode it yesterday, it felt okay, didn't give me much trouble. I am not sure if it can be recovered or if I would need to buy a new one. The only replacement one I see on Apollo's website says it is compatible with Apollo Air '23 and '24. Mine is the Apollo Air model 2022. My fear is that Apollo doesn't sell these replacement parts for the 2022 model anymore. Would you guys know?

I also don't know if this Apollo Air 2023 Stem Assembly is compatible with my scooter.
Would you guys know?

Other than that, the regen break throttle feels a little sticky-stuck very slightly, but for the most part, it worked remarkably well - I was SO impressed I had completely forgotten how Apollo's regen break has always been amazing.

The scooter works really well and feels pretty solid considering how forgotten it was, having been left on my balcony for 3 years stright with no care.

I have obviously checked tyres straight, updated the app, connectivity, and everything necessary. The only thing is the latching mechanism that is not working safely - it locks in place, but the stem has lots of give while riding - it may come loose. I don't trust these pieces the way they are, of course.

I appreciate you taking the time to read and sharing your thoughts. It means a lot!

Other than the scooter feels really impressive after all these years. Thanks!

Im like 90% sure its the latest update on the app. Nothing is physically wrong on the scooter. I have a before and after comparison using the same colours. Anyone else have this issue. Apollo consistently updates their app, majority of changes for the good. But the last couple ones with it the app draining battery and the lights being less bright... not so much. Hopefully is seen so it can be corrected

The journey to 20k in the odo begins! Putting it through its paces today 30 km on it in the first few hours of being alive! Coming from a city 2024 this thing is incredible!! I’m able to confidently be on the road now no sketchy bike lanes. Got an amazing road presence people absolutely see me, goes so fast feels so good! Definitely gonna need a steering damper haha! I’m so happy! Got my light and horn on it gonna get an accessory bar soon!

I had terrible experience with Apollo Scooters. First of all, their scooters price tag are already higher than the competitor. I decided to give them a try. Secondly, their quality is relatively the same. I've owned Segway and Apollo. In my opinion, they are not much different. However, Apollo is such a scamming business. When my Apollo scooter battery unexpectedly died for NO REASONS during my ride, I was away 2 miles away from home, and I had to get an Uber XL to get my scooter back home. It was not a fun journey.

I then filed a complaint with their warranty department. They denied my claim and started asking for EVIDENCE. If you ride a scooter, you know that you need to keep both hands on the handles, otherwise you'll lose stability. Apollo ask me to RECORD my ride when the battery died. Can you believe that lol such a ridiculous request.

I encourage people who own Apollo Scooters to file a consumer complaint against them so we can get a refund.

https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

I purchased an Apollo City 2.0 electric scooter from Apollo Scooters (Apollo Imports, Inc.) on 10/29/2025. The battery began draining unexpectedly and prematurely, rendering the scooter unusable on 03/11/2026, which is still within the manufacturer's warranty period.

I contacted Apollo's customer support to file a warranty claim. Over the course of more than 1.5 months, Apollo has subjected me to a series of escalating and unreasonable demands while refusing to replace the clearly defective battery:

1) Apollo first instructed me to recharge the battery and retest the scooter. I complied. The scooter failed again. Apollo request me to record the incident. However, I explain that I can't perform any recording action whilst riding because safety rule requires both hands on the handles at all time to maintain stability during the ride.

2) Apollo then requested photographs of the battery to check for physical damage. I provided the photographs, which clearly show no physical damage — confirming the defect is internal.

3) Apollo then demanded "ride statistics" recorded through the Apollo mobile app. However, Apollo never disclosed — at any point during the warranty process or at the time of sale — that I was required to manually enable a setting within the app to record ride data. This requirement was not communicated until after the battery had completely died, making compliance impossible. The battery is dead; I cannot operate the scooter to generate the data Apollo is demanding.

4) Apollo then suggested the issue might be the charging adapter and sent a replacement adapter. The replacement adapter did not resolve the issue.

5) On approximately April 23, 2026, Apollo asked me to replace the charging port on the scooter. I purchased and installed a new charging port on April 27, 2026, at my own expense.

6) After I replaced the charging port as requested, Apollo then stated they need to see "the battery screen" to fully confirm the battery is not charging — yet another deflection tactic adding a new requirement after I have already complied with every prior request.

Throughout this process spanning over 1.5 months and over 51 emails, Apollo has engaged in a pattern of deflecting the core issue — a defective battery — by imposing one new requirement after another, each time shifting blame away from the battery. Every request I have complied with, and every time Apollo moves the goalposts rather than honoring the warranty.

Apollo's conduct appears to violate the California Song-Beverly Consumer Warranty Act (Civil Code § 1790 et seq.), which requires manufacturers to promptly repair or replace defective products under warranty. Apollo's conduct also appears to violate the federal Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.), which prohibits manufacturers from imposing unreasonable conditions on warranty claims — such as demanding data that the manufacturer itself made impossible to collect.

Apollo Imports, Inc. is a Delaware corporation headquartered in Montreal, Canada (3800 St-Patrick St, Unit 302, Montreal, Quebec, H4E 1A4), which sells and ships products directly to California consumers. Apollo does not appear to be registered as a foreign corporation with the California Secretary of State, despite conducting ongoing business in the state.

I was originally looking at something like the Segway Max G3, but came across the Apollo Explore 2.0. On paper, it looks like it can compete with the G3, but it’s about 30% cheaper where I live.

Specs are 40 km/h (25 mph), \~1600W peak power, 648Wh battery, IPX6 rating, 10-inch tubeless tyres, steel frame, drum and regen brakes, spring suspensions etc.

I used to avoid Apollo because of the stem snapping issues, but it looks like this version has been updated with a steel frame and also a slightly bigger battery and a lot cheaper than the g3. What do you think?

I started this project back in November and finally got it to a point I can ride again. Just in time for the rising season. A few more things to finalize but it's looking good so far.