Told a cancelled flight doesn’t entitle me to a refund
I had the first flight of a two segment one way itinerary cancelled today due to weather. The only alternative offered was another AS flight getting in at 11.45pm instead of 2.15pm. They refused to endorse me over to AA who had availability that would have gotten me into my destination an hour later than my original arrival.
I asked for a refund so I could rebook myself on SouthWest. Three different members of staff said I couldn’t be refunded because I had a Saver ticket. I cited DOT regs but they told me their policy takes precedence over federal regs.
I hate stuff like this.
UPDATE: Just got off the phone with AS. They are providing a full refund. I asked if this was a goodwill thing and they said no, I’m entitled to it per their rules.
I have filed a DOT complaint since this should have been automatic and I should not have had to fight for it.
So many people here siding with AS. Amazing.