r/AlaskaAirlines

Told a cancelled flight doesn’t entitle me to a refund

I had the first flight of a two segment one way itinerary cancelled today due to weather. The only alternative offered was another AS flight getting in at 11.45pm instead of 2.15pm. They refused to endorse me over to AA who had availability that would have gotten me into my destination an hour later than my original arrival.

I asked for a refund so I could rebook myself on SouthWest. Three different members of staff said I couldn’t be refunded because I had a Saver ticket. I cited DOT regs but they told me their policy takes precedence over federal regs.

I hate stuff like this.

UPDATE: Just got off the phone with AS. They are providing a full refund. I asked if this was a goodwill thing and they said no, I’m entitled to it per their rules.

I have filed a DOT complaint since this should have been automatic and I should not have had to fight for it.

So many people here siding with AS. Amazing.

reddit.com
u/EngineerNo5851 — 2 days ago

Passenger sues Alaska Airlines after Seattle flight hit severe turbulence, plunged 200 ft.

Thoughts chat? Seems like a terrifyingly huge drop, but not sure how people would have hit their heads had their seatbelts been properly fastened.

katu.com
u/tastefully_obnoxious — 3 hours ago

Dreamliner is truly a class above

As far as comfort if the price is right, FC really makes you feel spoiled. I was on the Hon-Seattle morning run, and thoroughly loved the amenities compared to the other Boeing FC.
More FAs to refill and help with the controls. Highly recommend when you need that extra nice experience.

Also that sliding privacy door is great. No one had to see I was watching White Lotus, or reclining like a bum. 🤓

u/happyangel11 — 2 days ago

I don’t fly extremely often, but I have noticed some people stay very loyal to certain airlines. I am starting to travel a bit more and Alaska Airlines comes up a lot when people talk about consistent experiences.

For those who fly Alaska regularly, what stands out the most over time? Is it customer service, reliability, mileage benefits, or just overall comfort compared to other airlines?

Curious what made you stick with them instead of switching around.

reddit.com
u/Attoe-Abah — 8 days ago

What do you consider to be Alaska's flagship routes for each hub?

Since Alaska is going all out into longhaul expansion, I thought it would be an interesting to discuss what are considered Alaska's "premier" routes. Traditionally speaking, other airlines have flown these like the classic JFK-LHR or JFK-LAX routes, but since Alaska is very West Coast focused, I wondered what would be the flagship routes for each hub, it might look a bit different, so I thought it would be a fun exercise, this is my initial take, would love to hear thoughts and different opinions.

  • SEA
    • This hub has a few because it's Alaska's largest hub and deserves more mentions
    • SEA to DCA, for domestic, this is AS 1/2 for a reason, flights are very full and fares are high
    • SEA to LHR, for international, Alaska purposefully gave it the AS 100/101 to mark such an critical route
    • Honorable mention for SEA to NRT, which marks Alaska's very first international longhaul flight
  • SFO
    • SFO to JFK, it's one of Alaska's top routes by revenue, almost at the 100M per year level. This one is definitely the undisputed king for JFK. It's a flight that even the behemoth of SFO, United Airlines, cannot fly.
  • LAX
    • LAX to HNL, this is the top 5 busiest domestic routes for LAX, and Alaska flies multiple widebodies on this flight all year long.
  • HNL
    • This hub also gets a few because it has quite an interesting network
    • HNL to JFK, for domestic, this is one of the longest domestic flights in the world, and was the longest one in the US, until BOS to HNL happened
    • HNL to HND, for international, this is a route with a lot of history and importance due to the connection between Japan and Hawaii, and at one point HA flew this 3x daily.
  • PDX
    • This one was very tough for me to decide. PDX acts as a reliever hub for SEA, so everything it does feels overshadowed by SEA.
    • PDX to OGG, I chose this one over HNL as HNL feels generic, and the fact that PDX can support up to 2x daily frequencies to OGG and make it to the top 10 list of busiest domestic flights feels impressive for a city the size of Portland.
  • ANC
    • ANC to SEA, this is one of the most vital air routes in the US, and in fact is the busiest domestic route in the US during some months of summer. It's a critical connection that unlocks a whole world of connectivity for Alaskans. There are nonstop flights departing every hour during the day, I count almost 19x Alaska frequencies a day at the peak.
  • SAN
    • SAN to DCA, Alaska is very proud of its DCA presence and gives them all very low numbers, this is AS 14/15, and Alaska is the only airline to fly SAN to DCA
    • I think another case could be made for SAN to JFK, but compared to the other airlines, Alaska is weaker.
u/srekai — 3 days ago

If you ever get the chance I highly recommend the espresso tonic which is served as a pre arrival beverage.

u/younkoda — 10 days ago

SEA to ICN: the only US to Korea route with four carriers

Note some issues with the data

  • The change in callsigns in 2026, hence the break in data between AS/HA.
  • Passenger counts in the 2025 chart are double counted, so I can't connect it with 2026 properly, so the data is messy.
    • Passenger count should be 1/2 of what the Y-axis displays for 2025. i.e. 90k is really 45k monthly passengers.

With AS/HA's entry into the Seoul market last year, SEA to ICN now holds the distinct honour of being the only US to ICN route with 4 carriers on it (HNL to ICN used to have the crown, but HA no longer flies this route).

It is worth saying that nominally speaking DL/KE are functionally one carrier though due to the joint venture, with OZ also being absorbed in via the merger.

Incredibly, no other airport has more than 3 carriers, most have one or two, LAX, SFO, and HNL are tied for second with 3 carriers.

  • LAX has KE, OZ, and YP (Air Premia), and was one of the busiest international routes for the US, and the 2nd most volume to Asia at one point, but since then declined due to the KE/OZ merger. LAX to ICN is still the #1 ICN route in the US in terms of volume. And DL is expected to launch their own LAX to ICN flight once they receive their A350-1000s.
  • SFO has UA, OZ, and KE. SFO to ICN does technically actually have more frequencies as UA flies 2x daily and AS is still only 6x weekly.
  • HNL has KE, OZ, and YP, with significant increases in frequencies during peak season, KE even uses 747s on this route.
  • JFK to ICN only has KE and OZ, if you include EWR, then YP also flies EWR to ICN, with UA making an entry into the market with EWR to ICN later this year, so NYC to ICN would technically have 4 carriers as well. DL is similarly expected to join the fray once they take deliveries of their A350-1000s.

From the data though, if you adjust for the double-counts in 2025, the SEA to ICN market has not really grown significantly. It's sitting at about 45k to 50k passengers monthly. This seems to me that rather than growing the market, the different carriers are cannibalizing each other. However, with the Asiana merger, I expect OZ to retreat from this route and there should be better capacity discipline.

u/omdongi — 1 day ago

Seat selection, SEA -> HNL, two people

Never flown first class, curious about seat selection tips

u/Upuser — 1 day ago

Experience with new Alaska 171 long-haul Seattle -> Seoul

Just flew main cabin Alaska 171 SEA-> ICN and they def have some kinks to work out

Uncomfy seats aside, they so stingy with the water. They didn’t do any walk-around service serving water which is pretty standard during long-haul flights, nor did they offer self-serve water in the back. Everytime I went to the back galley to ask for water, the attendants seemed so annoyed and also would only fill it half full 😭 and when I asked for more she poured it to 75% 😭😭😭

Also the food quality was lower than I expected. The portion sizes were pretty small, and I’ve had better meals on chinese budget airlines. Lady next to me literally ate rice with 6 pieces of unseasoned tofu LMAO (pic attached). They also only served pretzels -> lunch -> a cookie -> dinner. It is the signature Alaska warm cookie but it’s kind of a heinously tiny snack, considering Hawaiian usually does a nice sandwich on their long hauls. I was surprised the food was bad because Hawaiian flights to-from Japan have pretty good meals, and even the regular for-purchase food on Alaska flights are quite tasty as well. 

Good points- lots of bathrooms, never had to wait very long. No wifi, but good entertainment selection tho def lacking in international options. 

Overall I’d probably wait a couple months until they get these growing pains worked out and have the wifi up as well. And get a cushion for the stiff aah seats. 

u/mysticalfair — 5 days ago

Same day flight change

UPDATE: you need to make your changes BEFORE checking in. Thank you guys for responding!🙏🏽I had to chat with HAlaska to make the changes and she did say my problem was that I had already checked in.

Does this work for anyone!?!

I’ve been trying to change my flight time on the app today but it keeps saying “unable to retrieve flight options” and to retry. I’ve retried a bazillion times and now I think I’ll just have to go to the airport to get on an earlier flight. I also deleted the app and redownloaded it but still no luck.

reddit.com
u/Reasonable-Muscle519 — 11 hours ago

I just booked AS SEA to FCO Business Class through AA with 57,500 points end of July

Did I just get insanely lucky or is Alaska easing up on the redemptions? Been keeping an eye on availability for months now and haven’t seen anything below 150,000 Atmos one way per person, or even worse, the actual price of the flight. I need to get to a wedding in Rome end of July and just happened to be playing with Seats.Aero and, boom, there it was. 57,500 points when booking through American for a business class seat on the new Alaska plane and route. I think I did a double and a triple take. Went to AA to make sure it was legit and when I realized it was I pulled the trigger immediately. Not sure how I’m getting home yet but couldn’t believe I secure the flight out.

reddit.com
u/meowsabbers — 5 days ago

Very steep business class prices to Rome

I priced a two week round trip from SEA to FCO. In August, the main cabin pricing is super reasonable to cheap $1000 ish ( or 60 K miles ) but business class is over 9K ( or over 500 K miles). In September, the main cabin is $1800 ish (125 K miles) which is not bad but in Business class is close 10K ( 650 K miles ) . I am sure they know the market and prices are set based on some intelligent analysis but I am frankly surprised by these prices. I guess good for them.

u/RadioCent — 7 days ago

Flights out of SFO

Anyone noticing the insane price difference between United and Alaska for flights out of SFO? Might be everywhere but it is not just a difference of $100. Alaska used to be much cheaper than United usually.

reddit.com
u/Most_Oil9332 — 1 day ago

AS Flights with 90%+ LF (Feb. 2026)

Easy_Money_ posted comment with a site a had been unaware of (T-100 Tool) and it has some additional functionality that allows one to slice the load factor (and other) data in different ways. (It also appears to have loads for international flights.)

By searching just by airline and airport, it will provide a list of all that airline’s flights and they can be organized by load, among other things (sample above). The image is for mainline (i.e., no Horizon or SkyWest) domestic flights during Feb. 2026 that had a load factor of at least 90%. (I excluded Hawaii flights because I think those flights are slightly different but the data is easy to get.)

I looked at the hubs and a few places with routes I thought might have full mainline flights. I may have missed some. I don't think any of this is surprising and there were lots of flights at 89% (this is plainly an arbitrary cutoff). Just eyeballing the data, I would think leading contenders for MAX10 flights would be anything to BOS, JFK, and MCO.

The usual caveats about load factor apply, of course. It tells us nothing about fares and other critical network factors. By itself, it provides only one measure of a route. That said, it is easier to make money with full planes and harder to make money with empty planes so it is telling us something. Of course, this is also just a single winter month.

Source.

u/PNW-American-Dipper — 2 days ago

A few questions on how best to take advantage of the system for an international trip. Seeking tips and advice from the experts

So, a few important things first.

No, I don't have an Atmos CC.

I am willing to get one, provided it will actually save me money at the end of the day, and I am able to pay it off all at once.

I am planning on flying from the Washington DC area (So, IAD, DCA, and BWI) to Dhaka, Bangladesh (DAC) with my wife. So, 2 people.

We are pretty firm on flying from Nov 6 evening, and leaving Dhaka at some point Nov 28. We are willing to adjust a day either way on either end, if the cost is lower enough to justify it.

Now, the primary concerns / dilemmas where I am looking for that expert advice.

I am not opposed to taking a flight from the DC area to somewhere else, say Miami or Chicago or New York, for the flight to Doha (Qatar codeshares with Alaska).

I want to get the Atmos miles. Do I have to book through Alaska to get 100%? Looking at the fares, it keeps flopping between N, O, and something else).

When it comes to getting first class upgrades, what's the cheapest or best way to go about it when biking through a partner? (Ie, booking a Qatar itinerary through Alaska)

Essentially, I am looking for advice on how best to use "the system". I want those Atmos miles, and I'm trying to fly from the DC region to Dhaka, Bangladesh.

reddit.com
u/dcm7734 — 1 day ago