Banned from SAA exam after 2 questions
Hi guys,
I want to share my story because I honestly still can’t believe this happened to me, and I’m wondering if anyone else experienced something similar with AWS / Pearson OnVUE online exams.
Yesterday I took an online SAA exam through OnVUE. I successfully completed the whole check-in process, showed my room, desk, ID, everything. The exam started normally and I was only at the SECOND question when suddenly I received a message in the OnVUE app saying something like:
“Have you finished your exam or why are you holding a book?”
I was completely shocked because I literally had nothing in my hands. At first I honestly thought maybe the message wasn’t even meant for me.
I opened the chat immediately and answered that I had just started the exam and I was not holding any book.
After that I continued the exam because I knew I did nothing wrong and assumed it was maybe some misunderstanding or system/proctor error.
After the second question they banned me from the exam.
They claim they reviewed the footage and saw a book in my hand. The problem is: there WAS NO BOOK.
They also refuse to share the video with me, so I can’t even understand what they supposedly saw. I asked them to review the case again and at least send a screenshot of the moment where they think I’m holding something. I also asked them to verify whether the check-in footage and exam footage were correctly matched, because honestly it feels like they mixed me up with another candidate.
I studied a lot for this exam and I would never risk cheating after all that work.
Has anyone experienced something similar before?
Did AWS / Pearson ever reverse a decision like this?
What else can I do besides emailing support?
Any advice would be appreciated because right now I feel completely helpless and falsely accused.