I am Krisflyer Gold but apparently not Star Alliance gold
So about a month ago I achieved Gold Status. It is reflected on my ecard on the Singapore airlines app. However 2 weeks ago I tried to enter Lufthansas lounge but they claimed I'm reflected in their system that I am only star alliance Silver. I thought to myself, okay maybe it was because I made the booking back when I have not been upgraded to gold yet.
Today I tried to enter United lounge and again it's the same thing. They say that I am being reflected as Silver for Star Alliance
In both times I showed my app and ecard and it clearly says I am Gold status until April 2027. In both times the lounge staff told me they cannot admit me solely because I am Star Alliance Silver and not gold.
I tried to use Live chat on the Sg airlines app and was told that they cannot see my star alliance status, only my Singapore airlines status. But the person did tell me that once I become gold for Singapore Airlines I should automatically be upgraded to Star Alliance Gold
Anyway, he told me I will need to contact star alliance directly. I have done so and I'm now awaiting a response from them.
But did anyone face something similar before? Any idea what's happening here? Kind of frustrating that I'm jet lagged and just want to rest but I can't even gain access to the lounge.