Slow Cloudflare Billing Support Experience as a Small-Scale User
Trying to reach Cloudflare Support regarding unexpected KV charges and honestly getting frustrated with the lack of response.
I misunderstood the KV pricing and thought reads/writes were covered under the $5 paid plan because of the limits page. Later found out KV usage is billed separately. My mistake, but I’m only a small-scale user and suddenly seeing almost $14 in charges was surprising.
What confused me more is that this KV cache setup had already been running for 2–3 months before charges suddenly started appearing around April 29, so I genuinely thought my usage was still within my plan.
I already disabled the KV cache usage and sent a polite request asking for a possible one-time waiver/adjustment.
I know I’m probably just a tiny customer paying under $10/month normally, but I’ve had billing misunderstandings before with Google Cloud and at least got responses from support there. Here, it’s already the invoice due date and I still haven’t received any reply at all.
Has anyone else experienced slow billing support responses from Cloudflare?
