Hub migration saga
I've been with Abode for many years now. My gen 1 hub has worked well and the system has been reliable. I have had instances over the years where the Abode servers were down causing issues for my Home Assistant (HA) automations. Someone on this subreddit suggested using Homekit for a local HA connection to avoid server outages. A little research revealed the gen 1 hub doesn't have Homekit support. I then found I could pickup a used gen 2 hub on eBay for much less than new.
After receiving the gen 2 hub, I started trying to migrate my equipment only to discover that Abode requires their support technicians intervention to do this. I opened a ticket in early October and was informed the system for hub migration was down for maintenance. I patiently waited, receiving messages from support along the way. In late September support informed me they could setup the gen 2 hub but not migrate my sensors. I opted to wait for full migration which was still down for maintenance.
Finally in early May support informed me they could do a full migration. The used hub caused support to receive an error since it was linked to another user. They asked me for proof of sale before then guiding me through trying to factory reset the hub. I attempted a couple of unsuccessful resets. Support then gave me the activation key for the hub which allowed me to link my account. Support was then able to migrate my sensors. My system had a few odd glitches for the first few hours and my sirens beep/alerts were all defaulted to off, but otherwise everything worked great. Since then the system has been working great/as expected with the gen 2 hub.
I was annoyed that support is required to intervene when setting up/migrating hubs. You would expect this would be built into the app. I was even more frustrated that the hub migration server tool was down for over 6 months. With that said, Abode support was fantastic and did a great job handling the situation.
Now, its time to get my Abode setup in HA using Homekit rather than the cloud reliant Abode integration.