u/verybo

Hello everybody,

I signed up in April, and made the first payment before installation by credit card during the signup process.
Then I created my account and put my credit card for pre-authorized payment one hour after.

Since the, there are multiple invoces I received from eBox, confusing, fine, I am not even trying to understand.

The problem is now my account shows "Your account is overdue".
wtf???

The invoice I received clearly says

The payment of 45.20 $ will be automatically charged on the credit
card ending with xxxx between the 2026-05-10 and 2026-05-15.

But I am already late for payment?
Will they send me to collection or cut my service?

No customer service on Sunday and I am in a deep panic...

TIA