[9 YoE, Unemployed, Service Desk Manager/Service Manager, UK]
Hi all,
I am a recently(December) redundant Service Desk team leader for a large data centre company in the UK. As from the CV, I took a position as a remote hands team supervisor, and our company was purchased by a much larger company. We stopped physical remote hands work and turned to solely service desk activities, covering all avenues of contact for all services(remote hands, networking, power, cooling etc) for clients.
I have been working mostly remotely for the past 5 years, coordinating efforts to improve the team, services, shifting left, supplier reviewing, incident management, while my managers focused on our overall strategy, budget etc. working on-call for incidents, team issues, client escalations. I've been progressing to ITIL expert using company training and would like to continue that as required.
I've had some trouble updating my older CV, because even though I have been part of the hiring process for a decade, I can't remember seeing a single good CV of course.
I would like to progress to Service Desk Manager, or, to become a service manager type position.
I have managed to snag one interview as a Service Manager for next week with an old CV, but I have recently updated and would just like an honest opinion. Can elaborate as necessary. Thank you in advance.
