You want me to use the exact script word for word? Absolutely.
I worked in a call center for a home warranty company for about a year and a half. If you don't know what that is, basically people pay a monthly fee and we cover repairs on appliances and home systems. The calls ranged from totally fine to absolutely miserable depending on the customer and the day.
Our team had a supervisor I'll call Brenda. Brenda was very by the book, which is fine, but she had one specific thing that drove everyone insane: she was obsessed with the official call script. Every call had to open and close exactly as written, word for word, no variation, even if the phrasing was awkward or didn't quite fit the situation. A few of us had developed slightly smoother ways of saying the same things that customers actually responded better to, but Brenda kept monitoring calls and flagging anyone who deviated even a little. She pulled me aside twice in one week and told me to use the exact script, nothing more, nothing less, or it would go in my review.
So I did exactly that. The closing script, written by whoever wrote it back in 2014 apparently, ended with the following: "Is there anything else I can assist you with today regarding your home warranty plan or any of the covered systems or appliances included therein?" Every single call. Word for word. Customers would go quiet for a second because it sounds like a legal document, some would laugh, one guy asked me if I was a robot.
The best part was a call near the end of my second week of full compliance. A customer said "did you just say included therein?" and I said yes sir that is our official closing. He laughed for a solid 20 seconds and then asked to speak to a manager to compliment me specifically for being the funniest customer service rep he'd ever talked to. I transfered him to Brenda.
She never mentioned the script to me again after that.