u/tigergirl1331

Anyone have any recommendations? The trainer is in FL so getting a FL-based attorney is critical. Thank you!

My niece flew to Florida to pick up her new service dog who is trained for very specific issues related to POTS. She paid almost $15K for him (and his training) and has been waiting for him to complete training for a year and a half and yesterday, she finally met him. The trainers gave them a short (less than an hour) training on the commands that would elicit the specific tasks for her POTS needs.

However, he does not seem to have basic obedience/manners training, such as being house-broken.

She and her mom took him to their hotel and he peed everywhere. All night. He jumps up on people. He does not ignore their food when they are eating. He doesn't walk well on a leash (although one of his demonstrated tasks is loose leash walking) - he pulls and he runs into my sister on the leash when she is walking him. He generally does not seem well.

Sure, a dog needs some time to adjust, but they are both getting really bad vibes from this situation, especially since there was so little discussion during their "orientation" yesterday.

Of course, there is no guarantee. But shouldn't a dog who has gone through 1.5 years of training to be a service dog be capable of making a transition with basic manners?