Advice on Zula Casino Verification?
Hi everyone,
I’m looking for some insight into the current verification (KYC) timelines at Zula Casino. I’ve had a really fortunate run recently and currently have a balance of 21,003.77 SC that is fully redeemable (screenshot attached), but the process seems to have stalled.
The situation so far:
• Submission: I provided all requested documentation about 10 days ago on April 10th.
• The "Hold": My support ticket was updated to "On Hold" on April 14th.
• Follow-ups: Since then, I’ve followed up for a status update, but I’ve only received generic template responses stating the documents are still under review.
I completely respect that thorough checks are necessary, especially for a redemption of over $21,000, but being "On Hold" for a full week without any specific feedback or a timeline has me a bit concerned. My balance is fully played through, so I’m just waiting on the KYC team to give the green light.
Has anyone else here successfully navigated a larger redemption recently? I’d love to hear how long the "On Hold" status typically lasts or if there is a specific way to reach a person who can provide a manual update.
I’m really enjoying the platform and just want to get everything finalized.
Thanks for any advice!