u/t1328

Hi Folks,

When I got my ‘24 CPO GV60 Performance in mid-March, I didn’t take advantage of the 3 months free, lower data hotspot. I use the hotspot a lot, and immediately called to upgrade it. I already had a Verizon account for our family phones and just used that account. The upgrade had to be done through Verizon.

That Hotspot stopped working two weeks ago. Any one had that happen, and if so, how did you eventually resolve it?

I noticed that when I log in through the Verizon app, I only see my smartphones in the devices, although I see the hotspot in the bill. When I log in to the same page with the same account, but from the Genesis app/Subscriptions/Manage Verizon Hotspot, I see it under devices, along with my other cell phones, and on my bill. So, I called Verizon first. They too couldn’t initially see the hotspot on my plan. But when I gave them the IMEI number for the car, they found it. After some troubleshooting, including using the “reconfigure” option, and doing the two button system reset in accessories mode, they said it’s a Genesis issue, and got me on a conference call with Genesis. Genesis support agreed it’s their issue. They tried a few things that didn’t work. I also tried disconnecting the car battery 15 mins after getting home, leaving it disconnected for 15 mins, and reconnecting it. That reset a lot of things. But the Hotspot wasn’t fixed. At this stage I’m waiting for Genesis support to call me back. Any suggestions would be much appreciated.

[SOLVED thanks to u/Secksualinnuend this has been solved. Keep logging in to the driver profile in question with the wrong pin, and once you get to the 10 time limit, it will ask you if you want to reset the profile.]

Hi Folks,

I purchased a ‘24 GV60 performance in March. While I can use Driver 2 (which I renamed to my name), I can’t use Driver 1, because it was saved with a pin by the previous owner of the vehicle.

I’ve searched for how to resolve this, and was told to use the app, go to the Menu, and select “Driver Profiles,” and then invite the additional driver, which should then overwrite the locked profile. This didn’t work. Instead, my one working profile, was renamed to my wife’s name, and Driver 1 remains locked.

Any suggestions would be very welcome.
Thanks.

I use the upgrade to the 5GB:month hotspot and have been using it since I got this CPO ‘24 GV60. This requires both the Connected Service Hotspot subscription, and an upgrade to the 15GB through Verizon wireless.

Early this week, the hotspot stopped providing internet. I can enable it; but get nothing. SpeedTest doesn’t even get connected. I called Verizon support. They tried to fix it, and said it’s a Genesis issue. We had a conference call with Verizon and Genesis support, and Genesis agreed it was their issue. We did the “reconfigure” step, and also did the setup/Nav two button screen reset. No change. Genesis escalated to tier 3 support and said it would take approximately 10 days. As it turns out, unfortunately my wife is in the hospital, the internet there is very slow, and I have to take some work calls every now and then. The phone hotspot signal is not strong enough. But the car’s one is because of the shark fin antenna that being so much stronger. I don’t have 10 days to wait to solve this.

Any ideas?