Yikes, this is getting out of control.
A gamified AD program that cannot produce consistent ADs that work? I am seriously confused by the technical prowess behind the development of this game.
I see much worse games functioning better with more features at play.
This is literally the main squeeze on your client base!
Instead of the Community Tab, what if you just add a "Placebo" button?
It'll play an ad all the way, say reward completed, tell you the ad didn't couldn't display, and then send you straight to a full screen of the live feed to assure you that the game is working as intended.