I am devastated by hair cut experience
I have been growing my hair out for literal years. Moved to a new city and decided to try out our local ulta for my first professional hair cut in over a year. Normally I just trim at home. Once at the salon, she immediately tried to up sell me into a conditioning treatment. I politely declined and was asked two more times if I was sure I didn’t want to do a treatment. She asked what I was looking for and said “minimal length off, basically a trim, with a face framing layer” and showed her a video.
Link to video in comments.
This is what I got. Before my hair was healthy and down to my bum crack & now it’s barely to the middle of my back. I feel like the layers do not blend and in order to blend will need to be cut shorter to fix. I know it’s just hair and in the grand scheme of things, not the end of the world. But I am heartbroken over years of dedication being destroyed. For $62 I was expecting more skilled stylists… I have never complained about a hair cut in my life and am anxious to reach out to the salon manager. The reviews of this location have multiple negative reviews about managers attitudes. I’m just trying to prepare for the worst. Would you be upset? Am I over reacting? Would you ask for a refund?
Edited to remove TikTok link