Issues w/ LRS (Formerly Johnson County Refuse)?
My HOA has to pay for LRS (formerly Johnson County Refuse) to pick up our trash and recycling weekly because Coralville only picks up trash for single family homes and duplexes. We live in a small condo (3 units all with their own addresses and front doors. I am SO annoyed that Coralville is this stingy about their services b/c there is a ton of high density housing--could you not pick up trash for places that have individual addresses! I get not doing apartment buildings and big condos).
LRS bought out Johnson County Refuse, I think it was last year, and we didn't have any problems. They came every week and picked up our trash and recycling. Now, within the past 2 months, they've missed our recycling pickup regularly. I've called every week and keep getting told by LRS customer support (based in Illinois) that they have no contact with the garages in Iowa and all they can do is send them emails to remind them to come pick up our recycling. They said recycling is a courtesy and included with our trash, but not offered as a stand alone service. That's fine, but don't give us bins, promise us pickups and say it's "included" in our trash service and then not do it.
I'm wondering if anyone else living in one of the many condos, apartment complexes, etc. in Coralville is having similar problems. I've escalated it to LRS management and they won't even call me back, they're wanting to deal with it all over email, yet they never respond. They won't give me the number for the Iowa garages so I can talk to an actual garage manager and find out why they're skipping our recycling pickup all of the sudden.
I've looked into other services (WM and Republic Services) and they won't service my address.
LRS has a monopoly on trash services for places that the city won't service. I don't know how to handle this. I know we can take our recycling ourselves, but the older folks in my condo can't do that. I also know we can just throw away our recycling, but I don't think that should be the only solution. Anyone else in this boat or know anything about LRS/Johnson County Refuse and why their garages are unable to maintain this service that they did fine with for years up until recently? I'm assuming just like most buy outs it's b/c they've cut staff, just typical enshitification of services, but maybe there's something else I don't know about going on.
Any advice is appreciated. I'm in charge of the HOA for myself and 2 other units and I'm getting tired of calling every week.
Thanks!