u/steel_city_sweetie

I feel terrible and need insight, suggestions, advice, and to maybe publicly flog myself. I booked a lovely family 4 cabins on Princess for an Alaskan cruise in June. This was my first Princess booking. They are a party of 9. I didn’t realize they needed to book their own dining reservations in the app, even for traditional dining. As a result there are no reservations available. I called the Princess dining line and had no luck. Any suggestions, or advice? How I can make it up to them? I really try to provide excellent service and i feel like i failed them. Should I fall on my sword and admit I dropped the ball? (I am in the process of doing the Princess training and learned this info too late, obviously).