u/sometin__else
▲ 0 r/Scotiabank
One minute to resolve my complaint without even contacting me for details? At least pretend like you even looked into it.
Customer service rep was extremely unprofessional and uneducated. Cancelled the wrong card, and then forgot to reissue a new card and now I have no credit cards and had to call in again to get the card issued and delayed the process even further.
"Our investigation included a review of the information you provided at the time of the complaint, as well as available supporting documentation. Based on our detailed review, we have concluded that Scotiabank’s actions were in line with its commitments and obligations. As such, your case is now closed."
I guess Scotiabank is commited to wasting your time and being useless?
u/sometin__else — 10 days ago