California owes 1600+ refund. MyFTB not working. What do I do?
I filed my taxes with 2 W2’s in January and got an estimated refund that California owes me. After a few weeks passed, I still hadn’t received my refund. So I checked MyFTB and it said I owed a few hundred dollars instead of them owing me. I spoke with support and they said it is because one of my W2s did not get processed and to send them all of my W2 copies. I submitted all my W2s under “Notice of Tax Rtn Change/Stmt of Tax Due”. It said when I submitted the W2s that I needed to wait up to 30 business days to receive a reply.
Now it’s been about two months since I took those steps and now when I log in it says my account information cannot be found and to call support. Whenever I try calling the line says they are extremely busy and to try again later. They don’t even give me an option to get in queue.
A bit lost on what to do now.