Got sworn at by a customer for the first time
I’ve been working in hospitality in the UK for 8 years, I am not naive and I’ve also had my fair share of customers be rude to me especially in the restaurant environment I currently work in, however never been sworn at before.
So I was working a quiet opening shift covering breaks so I was jumping from section to section, however because it was quiet I ended up covering a section for an hour and a half. I was juggling my section and the host stand because my section was nearest. For context I work in a food court style setting and the customers tend to be a bit insane due to the location.
To set the scene it was lunch time but we hadn’t had a lunch rush. I had two tables ready to order so I took their orders back to back to then put them through the till at the same time. Whilst I was putting through the second order (I had 2 of the same dishes to put through and then I had to send the ticket). A lady comes up to me at the till (the till is slightly behind the host stand but next to it, the host stand also has a massive sign that says please wait to be seated.) and proceeded to shout ‘DO YOU WANT MY MONEY OR NOT? YOU’RE NOT BEING VERY HOSPITABLE’ because I had been locked in to putting an order through correctly and I explained I would be with her in just a second and that I just needed to finish sending this order which was a two second job (coworkers are either busy or don’t notice the insanity unfolding). And she then carries on telling me that I’m not being welcoming at all and that I should be working harder to ensure she spends her money at the establishment I work at, so I left the ticket and went to seat her. And as I am at the host stand grabbing her a menu I proceed with the welcoming speech and steps of service so I ask if she has any allergies before I seat her. This is the nail in the coffin for her and she tells me to ‘F*** off’ and leaves.
Bit counterintuitive😂
I was a bit taken aback by this and spoke to my manager and we watched the cctv. I guess the reason she had a bee in her bonnet was she had waited behind two girls before they got seated and then left and came back but from her first approach the ordeal was 1m 30s😂😂