u/sns272

Burned 2 hours last week trying to reach a human at my insurance company. 47-minute hold, got disconnected. Called back, 38-minute hold, finally got transferred

to a department that couldn't help me. It felt like a part-time job.

I'm in Canada and starting to build something for myself and a few friends: you tell an AI what you want ("call BC MSP and ask about claim X"), it

dials, navigates the IVR, sits on hold for however long, and only rings your phone when an actual human is on the line. You handle the conversation + any

verification yourself — the AI is just there to eat the hold time.

Before I keep going, want a reality check from people outside my bubble:

1. Is this a real pain for you, or am I projecting?

2. What's the worst recent hold time you've had, and for what kind of call?

3. Would you actually use this, or is your phone-avoidance more about not wanting to talk at all (in which case an AI eating the hold doesn't help you)?

4. What would you NOT trust an AI to do on your behalf, even just for the hold portion?

No app to link, no waitlist, no pitch. Genuinely trying to figure out whether to keep building or pivot.

Burned 2 hours last week trying to reach a human at my insurance company. 47-minute hold, got disconnected. Called back, 38-minute hold, finally got transferred

to a department that couldn't help me. It felt like a part-time job.

I'm in Canada ) and starting to build something for myself and a few friends: you tell an AI what you want ("call BC MSP and ask about claim X"), it

dials, navigates the IVR, sits on hold for however long, and only rings your phone when an actual human is on the line. You handle the conversation + any

verification yourself — the AI is just there to eat the hold time.

Before I keep going, want a reality check from people outside my bubble:

1. Is this a real pain for you, or am I projecting?

2. What's the worst recent hold time you've had, and for what kind of call?

3. Would you actually use this, or is your phone-avoidance more about not wanting to talk at all (in which case an AI eating the hold doesn't help you)?

4. What would you NOT trust an AI to do on your behalf, even just for the hold portion?

No app to link, no waitlist, no pitch. Genuinely trying to figure out whether to keep building or pivot.

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Burned 2 hours last week trying to reach a human at my insurance company. 47-minute hold, got disconnected. Called back, 38-minute hold, finally got transferred

to a department that couldn't help me. It felt like a part-time job.

I'm in Canada (ON) and starting to build something for myself and a few friends: you tell an AI what you want ("call BC MSP and ask about claim X"), it

dials, navigates the IVR, sits on hold for however long, and only rings your phone when an actual human is on the line. You handle the conversation + any

verification yourself — the AI is just there to eat the hold time.

Before I keep going, want a reality check from people outside my bubble:

1. Is this a real pain for you, or am I projecting?

2. What's the worst recent hold time you've had, and for what kind of call?

3. Would you actually use this, or is your phone-avoidance more about not wanting to talk at all (in which case an AI eating the hold doesn't help you)?

4. What would you NOT trust an AI to do on your behalf, even just for the hold portion?

No app to link, no waitlist, no pitch. Genuinely trying to figure out whether to keep building or pivot.

Hey all — exploring an idea and want a reality check from people who actually deal with UAE VAT every quarter.

The pain I keep hearing (and feeling myself): receipts scattered across inboxes, glove compartments, and WhatsApp threads. Categorising what's claimable. Either paying an accountant ~AED 2,000/month or grinding

through EmaraTax yourself with mild dread. Fines for filing errors or missed registration are eye-watering, and tools like Zoho or Wafeq feel built for full bookkeeping teams, not someone running their own show.

What I'm thinking about: a WhatsApp bot. You forward a receipt photo to it. It pulls out merchant, date, amount, VAT, and categorises it. At month-end you get a clean summary plus a CSV formatted for EmaraTax.

Passive tracking of the AED 187,500 / 375,000 registration thresholds. Optional "share with my accountant" link.

Before I write more code I want to know:

1. Is this actually a real pain for you, or have you already solved it? What are you using today — accountant, Zoho, Excel, denial?

2. If something like this existed, would you actually use it? What would stop you?

3. What's missing? I'm intentionally NOT building TRN validation, sales-invoice creation, or Corporate Tax in v1 — am I wrong to cut those?

4. What would you pay for it? Brutally honest welcome — "nothing, free or I won't touch it" is a valid answer.

Happy to share back what I hear. Not selling anything, not collecting emails — just trying to figure out if I should keep going or rethink. Comments or DMs both fine.