Vi not giving unlimited 5g as my pack has and I want to complain in consumer court
Vi is giving me unlimited 5g but not giving me the data to use , they use my 4g data on 5g because when I am on 5g I get sms of my 1.5gb 4g data getting used up and when 4g data ends 5g also stops working also after the complaint that I send through their email and consumer helpline number my 4g and 5g has started to flucatate aggressively and I always end up on 4g before complaint my 5g was stable and I always connected to it . When I talked to the guy on call he said 5g is unlimited but I am using 4g that is why 4g data is getting used so I told him if that's the case then why after 4g is consumed and when I am on 5g the data is not working or why after the data is over and I claim my data delight pack my both 4g and 5g start to work even though 5g was suppose to be unlimited then he started reading the same script on repeat that according to their process I am getting unlimited 5g but I am not but he JUST KEPT repeating
I want to make a request in consumer court through online portal can someone guide me what exactly to write or what to attach
Thankyou