Didn't think I'd be a part of the crowd, but yet here we are
I've been a long time lurker and just recently started posting here and there.
I recently started following a lot of Carmax posts because before I purchased my CarMax car, I wanted some feedback or some general reviews. I was in between going with Carvana or CarMax.
After I gathered enough research, I decided to move forward with CarMax and bought a 2023 Mazda CX-5 Premium Package on April 22nd, after waiting for 3 weeks for it to get transferred from Georgia to Texas.
First week I had it, I drove it all the way to Glen Rose Texas, as of course I needed to see if anything was going to pop up or how the drive would be. After returning from that trip, few days later I started to hear some movement in the vehicle under the hood.
Took it back to CarMax for them to discover that the engine and transmission mounts were damaged. Apparently prior to it being shipped. After they fix those mounts, the car wouldn't start and so they had to replace the battery as well.
I picked it up the next day. After a week of driving, the check engine light popped on and the car proceeded to drive very rough, and would not let me accelerate over 30-40 mph.
I called CarMax immediately, told them about the issue and said I need to get this car checked out immediately and had it dropped off and they serviced it three days later.
I get a call from the service manager who proceeds to tell me that the engine is completely damaged and is going to need a brand new engine. I literally go What!! How the hell did that happen?!
He goes looks like there were some other issues that the prior owner were more aware of, so my advice is you need to start your whole entire car buying process again because I don't think it would be in our best interest to give you this car back.
I said okay no problem. I ended up finding the another model, darker blue, but it was a Premium Plus instead of it being a premium, but given I was told that I was going to receive all of my money back as well as a tax credit, that should take care of the difference in that car. The only hiccup was that my sales consultant told me they are not able to transfer a car more than $500 or 500
miles.
I told them you guys are absolutely going to cover the transfer fee. He told me he doesn't think that they would be able to do that I told him no problem and we hung up.
Then I called the general manager. I sent him the car I wanted and how much the transfer fee was.
The sales consultant calls me the next day and tells me that we're unable to get you that vehicle because it's over $500 transfer.
My new vehicle is scheduled to be delivered by the end of May, CarMax fully paid for the $999 transfer fee a day before he called. The general manager approved it.
One thing I learned , get the car inspected immediately upon purchase , because why in the world did I just go through that lol