I feel ripped off.
I would happily send this to Nord's support, but their email form limits characters so you can't explain the full situation. No satisfaction coming from the chat support. I will explain.
I subscribed to NordPass in 2025 on a 2-year plan -- renewal date of Feb 2027.
Today I upgraded to NordVPN Complete, which includes NordPass, also on a 2-year plan (with an added 3 months, so 27 months total). I asked the support chat how the current subscription value would be handled. Would I get a pro-rated refund? No. The renewal date would be extended, it said.
Based on my current renewal date I asked it? (That seemed generous -- I'd at least figure they'd prorate based on the remaining value). But it said ... yes.
Okay, I subscribed.
Looked at the account. Renewal date: July 2028 (27 months from now)
As if I was never a customer. No "extension" based on my current renewal data. No-prorata refund. The remaining value on my account just hidden.
Support now says NordPass will expire 10 months after NordVPN Complete. So yeah, the value is not "lost" ... its just deferred ... permanently if I never unsubscribe to NordPassVPN Complete.
This is deceptive and dishonest.
For $30 of value I'm not going to demand a refund and walk away from Nord...I got a decent deal and a coupon to boot. But its slimy. And disingenuous. And common practice for subscription-based tech companies.
I am not pleased.