I switched to Oxio after getting royally f-ed by telus,>!(Long story, service got cut for no reason, later found out its because my downstairs neighbor cancelled their service, and my service got cut as well for whatever reason. Left me without broadband for a week while waiting for oxio's equipment to arrive) !<, so I wanted to write a short review sharing my experience and feedback. Not sponsored and no codes here, just my experience and opinions, if your experience is different, please share them below!! I want to know how consistent their services are.

THE SIGN UP

Honestly, this is probably the most painless sign up process I've ever had: address, select plan, card details, done. It's as no-BS as it gets. 1000 thumbs up on this! Signed up for the 1gbps down / 200mbps up plan>!(why not 1gbps up and down? shaw is running DOCSIS 3.1 and your modems are as well... but whatever)!<

Oxio's pricing is very reasonable (cheap even) considering you wont be locked in a contract, with no data caps and a "forever" price lock promise. I'm sure if you call up a sales rep at telus or rogers/shaw you can get a better deal, but again, with those you'll very likely be locked in a 2 yr contract and at most a 5 year price lock (with a nonzero chance of getting lied to by the sales rep), so you can kinda pick ur poison there.

THE SETUP

Equipment was shipped on the next business day, and took a week to arrive (shipped via Purolator Ground from Toronto), service was activated on day 6, so that was painless, no waiting after it arrived.

Equipment sent:
1x Sercomm DM1000
1x Oxio WiFi Pod (Plume Superpod Wi-Fi 5)

I did have to spend a good couple hours fixing my coax run in my house since the coax run was majorly messed up (allegedly by telus tech when they installed their fiber line... Thanks Telus! That really helped my afternoon. These won't be problems you'll have to deal with if a tech is setting it up for you). BUT, once I got that figured out, the modem connected painlessly. GREAT! The plume wifi pod however.....

First of all, they are Wi-Fi 5.... its 2026 guys, we're already talking about wifi 7. YES i know in normal usage wifi 5 is perfect sufficient and even overkill for basic streaming and usage, but the latency penalty of wifi 5 vs 6 really kills the mood when you're playing online games on your laptop, ethernet does fix it but thats not all....

If you're running your modem to your wifi pod next to each other or don't have a complex ethernet run in your house, its mostly okay. You download the app, login, wait for it to connect and set it up via the app, it pretty clear and easy. And the mesh setup is essentially automatic and painless.

HOWEVER, if you have complex ethernet runs in your house, these pods will annoy you, quick. These plume superpods are cloud dependent and takes absolutely FOREVER to connect to their cloud (~10 mins), and there is no local web portal to login to so u can troubleshoot issues remotely with ethernet runs (the pod shuts down completely when there is no internet connection... WHAT??), so I have to connect my ethernet, run up back to my room, stare at the light for enough time for me to cook a quick meal, only to realize something is wrong, and I have to run down, and do it all over again.... Oxio.. if you're listening, please PLEASE either drop Plume or allow us to choose eero or plume during sign up.

After it's done tho, they work fine. It's set and forget for the most part. There ARE some security / privacy concerns with plume's internet monitoring/firewall/sense(very creepy feature imo), but they can be turned off (at least it says it's turned off), and the speeds on them are okay for wifi 5, on ethernet im getting full 1gbps on LAN.

Do note I have never used the eero system (amazon based), so I cant comment on that, from my research they're pretty bad too.

THE INTERNET ITSELF

I've had zero issues with the internet so far. In BC, Oxio uses Shaw's infras, tried and true.

At night or nonpeak hours I'm getting peak 1gbps down, and around 850-950 maintained, during the day or peak hours im seeing 300-750 depending on when I do the test. Upload speeds remain a steady 170-200mbps at all times. No complaints on speed, its great.

Latency is also not bad. I use cloud gaming with Geforce Now so im very latency sensitive. regardless of the time of day, I'm getting a steady 15-18 ms connected to Nvidia's Oregon servers. On telus FTTP i was getting around 5-8 ms. Its an increase for sure, but given oxio runs coax, this is better than expected, but I wouldn't say it bad by any means.

Oxio's network routing seems to be good too, I compared Oxio's latency with and w/o cloudflare warp and it only added latency. So no complaints there, good job.

I haven't experienced any data caps or throttling despite burning through almost 2TB of traffic in 2 weeks. So their "no date cap" promise seems to be true.

CUSTOMER SERVICE

My experience with CS has been great, they answered my questions fairly quickly before I signed up, and when I requested an extra wifi pod for extra coverage in the house they were quick to respond and it was sent on the next business day and arrived in a week. Zero complaints.

Final Nitpicks

- My free month offer almost didn't apply the first time I tried to signed up, I had to track down another offer code to put in during sign up to get the deal, so that needs some attention.
- I wish there is an option to delete the wifi pod off the plan, just so its one less thing to forget to return. I did not have an existing AP setup at this place so I decided to stick with it, but for full nerds with a full in wall AP setup and home servers, the wifi pods is just going to get lost within a year and it'll be pricy to replace.

- As mentioned before, 1 or 2.5gbps up and down is possible with current shaw infra runs, I hope this becomes an option soon.

- Oxio's default DNS server seems to be google's 8.8.8.8/8.8.4.4, this is nice but it would be even better if it defaulted to cloudflare's 1.1.1.1 / 1.0.0.1, its faster and more private

- no ipv6 :( i know its not a big issue since NAT is still holding on but to have the ability to have multiple IPv6 Addresses assigned to devices under the same plan without port forwarding is a nice to have when you're hosting something that needs to be accessible outside the network. (like a private cloud or game server for example)

I am not planning to move out yet, but if I do and I need to cancel I will update this and share my cancelling experience.