When I first started about 8 years ago, my customer service was pretty on point. I alway tried to treat each person as a neighbor and stayed super personable. I had so much compassion for people in situations they didn't ask for, but am finding I have close to zero care about any of these people anymore.
Years of dealing with maladjusted adults, entitlement, straight fraud from everywhere (that seems you cant really do anything to combat), roof salesman, PA's, and all the rest of the bad players, has made me feel jaded. Sometimes it even leads me to be reactive towards people, or at a minimum super robotic and short. I tend to acknowledge and correct for the next file, but it cycles.
Do any of you feel this way or can relate?
I work as an IA with primarily two carriers in my state, where most of my work comes from one. The workload is always crazy during heavy storms or cat events, but daily claim workload is more than bearable, especially in non-active months. I am trying to appreciate my job and the flexibility it gives me, but struggle with this career choice daily because I show up poorly in tons of instances.
Also, as an IA I always feel like my job could be cut out from me at any moment.