u/satsun_

▲ 7 r/Citrix

Broke my VDAs after enabling MCS I/O without caching enabled on machine catalog?

Update2: I can RDP or directly access the VDA via VM console after a reboot, but I see a TermService error in the event logs after an app launch is initiated. Once the error occurs, most of the Windows OS becomes unresponsive. I see other people have run into this issue and Citrix suggests configuring a FastReconnect registry setting (didn't seem to work for me). Looks like I will potentially be building a fresh master image.

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Update1: At this point I don't believe it is MCSIO related.

I rolled back the template VM to before I installed 2507, used VDA cleanup tool to remove 2203, installed 2507 with default settings (except for adding cloud connectors), and experienced the same issue without the MCSIO option enabled. I'll attempt to reproduce the issue in an isolated machine/delivery group and then add my findings to the original post.

The Logs in DaaS Monitor/Logs showed the affected VDAs successfully registering the AD object (paraphrasing), but nothing else, so I'll need to reproduce the issue and attempt to login to the affected VDA.

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Original post:

I upgraded an MCS image from 2203 CU5 to 2507 CU1, I used the latest VDA cleanup tool in the process. When installing 2507 I enabled MCS I/O because I was planning to move to an Image Definition (DaaS if that matters), which requires MCS I/O to be enabled.

I did not immediately move to an Image Definition, I updated the master image to my new 2507 image straight through the machine catalog using MCS. My machine catalog does not have the storage optimization MCS I/O option enabled... I am guessing that is where I got in trouble.

The VDAs would reboot and register, then become unregistered, seemed to become unresponsive because I couldn't gracefully restart them, and would cause Workspace to show "retrieving the ica file" instead of loading the application. Fortunately the service group's scheduled reboot halted itself after 50% of the machines failed to launch and I was able to rollback the image.

I cleaned and re-installed 2507CU1 without the MCSIO option enabled and it will go out again during the next scheduled reboot. I upgraded other machine catalogs to 2507CU1 without any problem but those did not have MCSIO enabled on the VDA side, so I'm assuming that's where my issue was.

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u/satsun_ — 1 day ago