How do you empower and teach technology to a rural middle aged workforce
I know every company has these issues, but I really wish I could figure out how to get people up to speed and think about what their doing in our ERP system.
For example, im at a manufacturing company, and a sales order clerk (I guess that's the position, basically data entry into ERP) and she was an internal hire from the manufacturing floor, who is being taught by someone with no better skills than her. These two have been bugging me all week because "things arent working" with the issues are just operator error and not actually understanding what the data they are entering means.
We have all these wonderful tools to improve time efficiency and easily update via imports and report data, but I can't give it to them. It would be a disaster to data integrity, and all they know how to do in excel is copy, paste, and sum. She calls me on teams and I ask her to share "You'll have to tell me how to do that". So frustrating.