u/rontybg

I realized today that the only reason Petco makes us manually load our $5 rewards to our account instead of just applying them automatically is that they are banking on us forgetting about them.

Btw the app crashes and logs you out constantly. Half the time the load to account button just spins. Then you have the expiration. You only have 30 days to use them once they are ready. If you do not jump through the hoops in that tiny window, your credit just vanishes. They also never notify when a reward is available.

If they actually cared about customer loyalty, the reward would just auto-apply at the register when you put in your phone number.