Bilt 2.0's "autopay continues uninterrupted" was a lie - $213 in fees, NSF, and our building blocked us
I'm here like several others sharing my pain with this horribly handled transition to Bilt 2.0 and to hopefully get some form of remediation.
Bilt 2.0's introduction email (subject line "Bilt Card 2.0 is here") clearly states:
- Choose a new Bilt Card by January 30, 2026 to ensure a seamless transition:
- Keep your same card number — subscriptions and autopay continue uninterrupted
"Autopay continue(s) uninterrupted".
I, like many others, am the kind of person to set up autopay and then keep track of payments through a centralized system instead of checking each CC every month. I had no reason to believe Bilt would somehow not honor autopay when their email explicitly states they would.
I've faced two major issues because of this:
1. Unexpected Late Fees + Interest Charges
Feb 14, a balance transfer of $2,948.61 landed on my new Bilt 2.0 card. The autopay that had been paying my Bilt statement in full every month for years did not carry over. No notification from Bilt that it was gone.
So the balance sat:
- April 13: $30 late fee
- April 16: $66.96 interest
- May 11: $41 second late fee
I had no idea about this until I got a very surprising unpaid balance email. I paid the full $3,086.57 on May 12 to stop the bleeding and any negative credit reporting.
2. Returned Bilt payment from landlord
March 12, Bilt fired off my March rent of $2,564. Charge posted to my new card. "Payment - Bilt Housing" posted to my statement. My landlord's ledger showed the payment landed. Looked fine. Or so it seemed.
March 17, Bilt reversed the whole thing. Payment was returned. Landlord charged me $75 NSF the same day. No ACH was ever attempted from my bank. Not a failed pull, not an NSF on my end, nothing. Bilt's system displayed a payment that never had any money behind it, sent it to my landlord on paper, then unwound it five days later.
The kicker is that this happened to my roommate as well and his payment got returned with an NSF as well + $75 fine!
This caused RentCafe (my building's rent payment provider) to block online payments entirely on our account for the entire remainder of our lease (several months), forcing us to pay via money orders / cashier's cheques - which have proven to be a massive pain to arrange.
Tally up the damages:
- $137.96 in Bilt card fees and interest
- $75 NSF from my landlord, directly tied to the 3/17 reversal
- Total: $212.96 out of pocket
- Plus whatever the credit reporting damage ends up being
I'm surprised there hasn't been a class action against Bilt yet for how they've handled this transition. They've quite literally broken an explicit promise from their Bilt 2.0 transition email causing a lot of downstream pain.
I've emailed support and will be filing with CFPB if the needle doesn't move in the next few days.
People who've experienced the same thing - is there anything you did that helped i.e. made Bilt rectify the damage? Support, social, CFPB - what's worked?