u/rnny_

Hi,

I'm writing this for my father in law who's currently on Bali and his e-visa stay expires on the 7th.

We've been trying to extend his visa online through the offical portal (https://evisa.imigrasi.go.id/) and find his current visa, but when we click on the details number and enter the OTP code send to his email, we just get returned back to the initial detail entry form.

Tried multiple browsers, clearing cookies, everything.

Any ideas? P.s. - he's 70 so traveling back and forth to an immigration office is a little harder for him, they're on Lembongan now.

Thanks!