At my wits end with Amazon Drivers
I’m a leasing rep at a property with about 180 units. We use a system called Package concierge which is essentially the equivalent of an amazon locker. All the package carriers need to do is type in the name or apartment number listed on the package, choose the right locker size, and put it in there. *extremely simple, but not simple enough evidently* I am absolutely over the laziness, stupidity, and downright rudeness of these drivers. They cause me more frustration than any of my residents do frankly. They’ll put packages in the same locker for multiple residents, put a package in a locker that is clearly far too small for it and then we have to literally gymnastics to try and remove it, or drop all the packages on the floor in a pile forcing us to have to put them away. We have a sign on the wall next to the locker stating that if the locker fills up, packages should be dropped in front of residents’ doors. When I tell them that, they’ll often cop an attitude with me and be visibly pissed that i’m asking them to do their job. My manager and I both have had to confront drivers as they try to run away and leave all the packages for us to put away. What really bothers me is that the leasing office is quite literally right next to the locker so there is nothing stopping them from popping their head in and asking if they have questions. They just choose not to because they’d rather just dump them on the floor and make someone else do their job. They cause so much excess work, stress and frustration on both my office staff as well as our residents. I’m at my complete wits end and am beyond frustrated with them. I really try to be patient and I know a lot of them are good and diligent with what they do but the ones I regularly deal with make my job 100 times harder and I’m completely over it. They want to do as little work as possible and leave it all for everyone else to do. Can I contact Amazon? Is there anything else I can do to ensure they actually do their jobs? Has anyone else dealt with this? Any advice would be greatly appreciated.