Not too long ago I made a post about my experience ordering from The OneTwo for the first time.

It gained more traction than I anticipated, including response(s) from the brand owner (unverified). This is an update and a mini review.

At the time of the first post, it genuinely felt like I may have been duped by a drop-shipping company due to the lack of post purchase comms, lead time clarity and obvious AI responses. My order ultimately arrived and the experience since then had significantly improved so I thought I would share.

TL;DR

- A good concept and good product is overshadowed by poor communication and stock accuracy.

- Extra good if you’re someone who can never find a bra that properly fits in store.

- Would I recommend the OneTwo to a friend? Actually, yes but with a very big caveat to be prepared for a protracted process.

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Like anything on the internet, do your research and remember this is written from my personal experience and opinion. Your experience and opinion may differ. I was not asked to make this post.

Product Quality

I don’t have much to say beyond being satisfied with the quality of the bra itself and the packaging it arrived in. It is on par with expectations set when deciding to place an order. Construction is great and I love the feel of the material. Each bra also comes with an extender of the same quality.

For the style I bought (Le original), the cups have a red lining which I believe is solely there to make you say this every time you put the bra on.

Fit Part 1

For those who don’t know, the OneTwo does not use standard sizing but rather goes by a number system i.e. “1.1” or “band.cup”.

This will make it hard to convert if you’re like me and have unorthodox proportions, knowing that your bra size is whatever god wills for the given brand. I have a small rib cage and tig old biddies (large breasts), my “true” size is not sold in everyday stores. I deal with this by sizing up to compensate.

There is a sizing “assistant” quiz thing and in my opinion it’s really only as accurate as you are confident in your bra size. Regardless, I ordered the size suggested for me with the understanding an exchange is likely required.

On arrival, the fit was fine in that if I was at DJs or Myer it’d be acceptable but ultimately incorrect. So exchange it I did.

Exchange Process

With the OneTwo, you must contact CS to initiate the exchange and it is encouraged to book a virtual fitting or send photos, understandable given the bespoke nature of the brand and it’s easier to help when you can see it.

I however am not comfortable with doing either over the web as I have identifiable “body modifications” and am distrustful of any data security in retail (ask me how I know. Actually please don’t). There was no pushback and they still talked through fit concerns and offered suggestions. I was lucky enough when trying it on to have a friend with me who actually used to do bra fittings and we felt I needed to go down a band and up two cups.

This is also aligned with what CS suggested and they graciously offered to send me two sizes. The intended size and a cup size down.

Fit Part 2

Not to be dramatic, I wanted to cry when I tried on the new size. It has been a very long time since I have worn a bra that properly fits and looks good under clothing too.

Time will tell with how these hold up. If it’s bad I’ll just edit the post but it doesn’t feel like it needs extra attention beyond how you’d normally wash delicates.

Lead times, Customer Service

I’m in two minds about this as the initial post was mainly due to the discrepancy of advertised lead times vs actual, as well as stock accuracy. I work in retail ecommerce, so I have a general idea of the effort and resource it takes for certain changes to be made, therefore might be cutting more slack than your average customer.

After trying on the initial bra I was impressed enough to make another order during their sale. I received most of the order this week, one item was is not ready but I was advised in advance. No real timeframe was given although I wouldn’t trust it anyway. I’m unsure if I was advised only because I got grumpy about lack of communication and posted about it on the internet.

It’s not good enough in today’s e-comm sphere not to advise of any delays on the homepage, at checkout or post purchase. Given the concept of the business, clear comms are even more important.

AI use in customer service sucks. AI use 99% of the time sucks. I could elaborate on the many reasons why but as you can see, I have not used AI to help with writing this and it’s long enough.

When I receive AI responses from any CS (like I did initially), I just know it’s going to take a few more back and forth emails to get anywhere and honestly it puts me off purchasing in future. I can confidently say that the only reason I stuck it out was out of desperation to find a bra that fits. To everyone: please stop using AI tools in lieu of using your brain.

If you’ve read this far, thank you for hearing me out. I didn’t think it was fair to blast a small business and not acknowledge the steps they took to rectify the situation. It’s also a very decent bra, so if you’re going to give a certain aussie bra brand that’s plastered all over socials a try, you should give this one a go too!