This irritates the fck out of me. I checked in a dude last night (an Adoga reservation no less). He came back down and said his keys didn’t work. I made a new set but went up with him to make sure he got into the room. HE WASN’T even trying to get into the right room. How do you mistake 408 for 421? Anyway, we get to the room and he immediately says he doesn’t want it because it’s too close to the elevator and it would be too noisy and HE HAD A VERY IMPORTANT MEETING in the morning . I had ONE other room on the opposite side of the hallway that looks out over the back of the hotel to a quiet neighborhood. 20 mins go by and by this time it’s 2:00am. Now he wants a view of Mass Ave which makes no sense if you require quiet for your VERY IMPORTANT MEETING. I told him as much and also relayed the fact that the room he moved to was my last clean room. I write it up in the log book because fck this guy.
Fast forward to tonight. I come in and am going through my routine and his rez pops up with CRAZY notes. They moved this guy 4 more times for: the window was blowing air into the room (then fucking close it), room too small, desk too small and finally: he didn’t like the vibes in the room.
For those of you at home: that’s 6 rooms that housekeeping had to check, 3 of which required the bed be made or other tasks to make VR. FOR ONE GUEST paying an absolute shit rate.
This should have started and ended with the room change I did last night. It took FOUR MORE changes before day shift finally put their foot down.