A client complained about me to my supervisor and then tried to shake my hand on the way out like nothing happened
I work in a client facing role and I genuinely like most of the people I deal with. most of them.
this one came in with a problem that had a clear answer he did not want to hear. I explained it patiently, offered every option available to me, and stayed professional when he started getting sharp about it.
at some point he decided the issue was me personally rather than the policy. went to my supervisor while I was still on shift and gave a version of events that I would describe as creative fiction. I had to walk into that conversation and stand there while someone described a version of me I did not recognize.
my supervisor heard both sides and it was fairly clear whose account held up.
on his way out the client stopped, extended his hand toward me, and said something like no hard feelings yeah.
I looked at his hand and said I do not usually shake hands with people who just lied about me to my boss.
he did not have a response for that. left without another word.
my supervisor thought it was funny. I took the rest of the afternoon slow because some interactions cost more than they look like they should.